Sandra Houillier, M.Sc, PMP, CHRP, is a firm director for Deloitte’s Human Capital practice in Canada. She leads the HR Transformation and Employee Experience practice and the ServiceNow HRSD practice in Canada. Throughout her 17 years of experience in management consulting, Houillier has collaborated with local and global clients in transforming their business and HR-employee experience, as well as in selecting enabling technologies to support high-impact HR and digital workforce management. A certified HR and project management professional, Houillier holds an MS in management and a bachelor of commerce in economics and finance. She is based in Montreal. Connect with her on LinkedIn at https://www.linkedin.com/in/sandra-houillier-pmp-chrp-4821a1/.