Executive summary—Navigating legacy: Charting the course to business value has been saved
As they align technology strategy, capabilities, teams, and culture with evolving business needs, priorities, and expectations, CIOs are in a unique position to drive business transformation, harness digital disruption, and become a catalyst for monumental organization-wide change.
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Deloitte’s 2016–2017 global survey of CIOs takes us a step forward in gaining a deeper understanding of how CIOs create legacy—the value and impact technology leaders deliver to their organizations. Through in-depth interviews and online surveys, we collected the opinions and insights of more than 1,200 CIOs across 23 industry segments in 48 countries.
This year, we added three dimensions to our 2015 analysis:
Here are some highlights from the survey results.
This year, we aimed to discover how much control CIOs have in creating their legacies. We explored whether a leader’s success could be attributed to inherent skills and personality traits—what we call “nature”—or to the capabilities that they instill in their IT organizations and the leadership competencies they build on the job—“nurture.”
We evaluated CIOs on 20 personal and working-style attributes to understand how “nature” impacted the CIO’s role and legacy patterns. To our surprise, we did not find significant differences in 18 of the 20 attributes. In fact, 75 percent of CIOs shared the same seven personality traits.
We then evaluated 10 IT capabilities and 12 leadership competencies that are a direct result of “nurture,” or business environment. Here, we found significant differences and varying levels of maturity across these dimensions. We concluded that these IT capabilities and leadership competencies are a much bigger differentiator than personality traits in shaping a CIO’s legacy.
This is great news for CIOs—it could mean that their legacies are not bound by personality or working style, that is, their nature. In fact, their legacies will likely be shaped by how well they respond to and anticipate the needs of the business, that is, nurture.
To create value, CIOs must deliver IT capabilities that are aligned with key business priorities—CIOs told us their top five priorities are customers, growth, performance, cost, and innovation. In addition to business priorities, they should meet their businesses’ expectations of IT, such as improving business processes, reducing costs, maintaining IT systems, and managing cybersecurity.
However, survey data show that business expectations of IT and IT capabilities are out of sync in several areas, including customer focus, technology-enabled business growth, and business innovation. For example, even though 57 percent of the CIOs surveyed said that customers were their organization’s top business priority, less than half were involved in delivering customer experience (45 percent) or working on customer acquisition, retention, and loyalty (44 percent).
In addition, even though 78 percent of CIOs said that strategic alignment of IT activities with business strategy was critical to their success, only 5 percent said it was a leading-class capability in their IT organization. This presents CIOs with a huge opportunity to drive strategic alignment through IT capabilities. To keep up with changing business needs, CIOs should develop IT capabilities to drive business value, enhance their own personal competencies, develop relationships with other executives, and develop and nurture their talent and teams.
As business priorities and expectations evolve, CIOs must anticipate the pattern type that matches future business needs and proactively shift among patterns as required. CIOs’ ability to drive value to the enterprise by adopting one of the three pattern types is largely determined by the IT capabilities and leadership competencies they nurture in their IT organizations—not by their own personality or working style.
Most savvy CIOs will evaluate current business priorities and expectations and forecast future business direction—and chart the course for a journey that involves navigating across patterns by adapting and driving change across IT capabilities, leadership competencies and influence, talent and culture, and technology solutions and investment. Our survey respondents are already thinking about positioning themselves for future success by switching pattern type: 44 percent told us they wanted to adopt a different pattern than their current one.
Depending on business context, the definition of digital will vary; so will the CIO’s journey to digital transformation. Digital should be defined based on business need, not industry nomenclature. For example, to a health care organization, digital might mean using technology to achieve better patient outcomes, while a B2B company’s digital transformation might involve using technology in the supply chain to improve efficiency and decision making.
Our data and interviews lead us to believe that some CIOs and business leaders view “digital” only as customer-facing, front-end tools and technologies—what we call the tip of the digital iceberg. Others view digital as a mind-set, where technology fundamentally transforms and shapes future business models and revenue streams and becomes the growth engine for their organizations. This requires embedding technology in every facet of the business, and demands a fundamentally different role for CIOs.
Whatever your definition of digital, the digital shift often requires large transformations in back-end technologies, legacy IT systems, IT culture, skills, and capabilities. The digital big picture—the CIO’s area of expertise and control—lies unseen below the water line and can be the largest part of the digital iceberg. For this reason, we believe that CIOs are better positioned than any other occupant of the C-suite to drive digital across the entire organization.
First, however, CIOs must develop and improve their digital capabilities and investments. More than a quarter (28 percent) ranked their IT organizations as below average in digital skill sets, especially customer and digital experience and analytics. Two out of five CIOs told us they were underinvesting in emerging technologies and analytics.
These pivotal times provide an opportunity for CIOs to sculpt a legacy not only for themselves, but also for their teams and businesses. As they align technology strategy, capabilities, teams, and culture with evolving business needs, priorities, and expectations, CIOs are in a unique position to drive business transformation, harness digital disruption, and become a catalyst for monumental organization-wide change.
Here are five key takeaways for cementing CIO legacy: