Consider shape of business models and ecosystems of the future

Post-crisis review and lessons learned

During a crisis such as the COVID-19 epidemic it is important to identify and capture lessons learned as well as organizational improvement opportunities. Organizations need to learn from past experiences, and a post-crisis review includes both a technical investigation into the cause of an event, as well as an assessment of the effectiveness of the response. This article provides guidance on some of the most crucial post-crisis actions companies should take.

Topics covered in this article:

• Three key questions when conducting a post-crisis interview.

• Keeping an action and decisions log during the crisis, to capture the rationale behind decisions made.

• Validating adopted changes to procedures through exercises to prepare for future crises.