Perspectives

Dbriefs Industries Webcasts

These webcasts are from the U.S. Dbriefs webcast program

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Continuing Professional Education (CPE) credits

To be eligible for Continuing Professional Education (CPE) credits, you must view the original live Webcast.

Contact U.S. Dbriefs for technical and CPE questions of these webcasts.

Upcoming webcast

Technology, Media, & Telecommunications
2019 State of Customer Success

28 August 2019, 1:00 - 2:00 PM ET (GMT-5)

Host: Jeff Loucks, managing director, Deloitte Services LP

The shift toward XaaS and flexible consumption business models has transformed how technology businesses engage with their customers. With customer success teams now being standard practice, what should technology companies consider to get ahead? We'll discuss:

  • How enterprises are setting up customer success as a function in their organizations.
  • Benefits companies are seeing as a result of their customer success efforts.
  • Challenges that are often faced by customer success teams and how they are dealing with them.

Participants will hear results of Deloitte's first-of-its-kind State of Customer Success Survey and learn about how technology companies are maximizing customer value.

Archived Webcasts

Technology, Media, & Telecommunications
Digital media trends 2019: Multigenerational insights and implications

29 May 2019

Host: Jeff Loucks, managing director, Deloitte Services LP

As digital media evolves, consumers across age groups are changing the way they use and consume content. For companies in technology, media, and telecommunications (TMT), harnessing these attitudes and behaviors can mean the difference between thriving or fading. We'll discuss:

  • Increasingly sophisticated media consumption habits, product and device ownership, streaming video, binge watching, data privacy, and advertising.
  • How technology use and content consumption differ by generation.
  • How business models and economics are evolving and adapting to new technologies and consumer behaviors.

Participants will learn results of Deloitte's Digital Media Trends, 13th edition, formerly the Digital Democracy survey, and how these trends might impact strategic planning for TMT companies.

Technology, Media, & Telecommunications
Engaging the fan in the digital age

24 April 2019

Host: Pete Giorgio, principal, Deloitte Consulting LLP

As a new generation of sports fans grows up through the digital age, teams, leagues, and broadcast companies are working to gain and keep their attention and spending. How are organizations improving the fan experience and meeting fans where they are? We'll discuss:

  • Changing demographics and fan profiles across major US sports leagues.
  • How teams, leagues, and broadcast/streaming companies are using new technologies and techniques to create cohesive, end-to-end fan engagement.
  • How legalization of gambling in some states could impact the ways fans engage with their favorite sports.

Participants will explore results of the 2018 Deloitte fan engagement study and key emerging trends companies should consider in their planning.

Technology, Media, & Telecommunications
TMT outlook: A rapidly changing landscape keeps decision makers alert

7 March 2019

Host: Sandy Shirai, principal, Deloitte Consulting LLP

Important trends are shaping the technology, media, and telecommunications (TMT) industry. What developments should you anticipate for the remainder of 2019? We'll discuss:

  • Technology trends, including technologies that are accelerating experimentation, democratizing innovation, boosting agility, and powering organizations' digital transformation journeys.
  • Telecommunications trends, including a mobile landscape shaped by continuous connectivity, the Internet of Things, the introduction of 5G, and advancing capabilities of voice-assisted systems.
  • Media trends, including the continuing consumer shift to internet-connected entertainment solutions, increasing competition and consumer options, and business model convergence.

Participants will gain insights into these and other important trends that may impact the TMT industry throughout 2019.

Oil, Gas, & Chemicals
The chemicals multiverse: Will the good times continue?

14 February 2019

Host: Andrew Slaughter, managing director, Deloitte Services LP

The global chemicals industry showed robust growth momentum in 2018. Will this continue, and how can chemicals companies take advantage of long-term structural changes in the industry? We'll discuss:

  • An overview of key 2018 metrics, including shipments, revenue growth, and margins.
  • Challenges global chemicals companies continue to face, including limited attractiveness of M&A as an inorganic growth tool, inefficient use of cash, and holding excess inventory.
  • New developments likely to change the industry structure by 2030, making certain strategic chemicals segments command more market power than ever before.

Participants will review the current state of the global chemicals industry and look ahead at forces shaping the future of the industry.

Technology, Media, & Telecommunications
Making AI real: Considerations for TMT companies

30 January 2019

Host: Paul Sallomi, partner, Deloitte Tax LLP

Artificial intelligence (AI) technologies, also known as cognitive technologies, are at the forefront of the fourth industrial revolution. How are technology, media, and telecommunications (TMT) companies leveraging AI to extract the most value for their organizations? We'll discuss:

  • Which AI technologies early adopters are using.
  • How organizations are accelerating their rate of AI adoption and moving from pilot to full production.
  • Which use cases are driving the most value for TMT organizations.
  • Risk and ethical considerations for TMT companies.

Participants will gain new insights on these and other issues as TMT companies continue to evaluate their future with AI technologies.

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