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To be eligible for Continuing Professional Education (CPE) credits, you must view the original live Webcast.
Contact U.S. Dbriefs for technical and CPE questions of these webcasts.
Upcoming webcasts
Technology, Media, & Telecommunications
Leveraging cloud beyond the back office
February 26, 1:00 P.M. ET (GMT-5)
Host: Sandy Shirai, principal, Deloitte Consulting LLP
Many technology, media, and telecommunications companies have embraced the cloud for back-office cost or operational efficiencies. Now opportunities abound to leverage the cloud further to foster innovation and speed to market across their various products and services. We'll discuss:
- The evolving landscape surrounding cloud-enabled products and services.
- The shift from stand-alone products to fully connected, internet of things (IOT)-focused products.
- How ROI optimization, cost reduction, and scarcity of cloud experts are fueling the push for cloud engineering services to foster research and development (R&D), product development, and services.
Participants will explore ways that cloud and product engineering capabilities can support design, development, and sustenance of cloud-enabled integrated products throughout the product development life cycle.
Archived Webcasts
Technology, Media, & Telecommunications
TMT outlook 2020: Innovation and disruption continue unabated
29 January 2020
Host: Sandy Shirai, principal, Deloitte Consulting LLP
Important trends are shaping the technology, media, and telecommunications (TMT) industry. What developments should you anticipate for 2020? We'll discuss:
- Technology trends, including technologies such as cloud, edge computing, and AI, that are enabling experimentation, innovation, agility, and organizations' digital transformation journeys, as well as fueling the growing importance of strategic partnerships.
- Telecommunications trends, including building the infrastructure for, managing customer expectations of, and developing enterprise applications for 5G technology.
- Media and entertainment trends, including the continued evolution of streaming services and advertising, and new opportunities within sports and live entertainment.
Participants will explore implications of these trends and assess how they may affect the TMT industry throughout 2020.
Technology, Media, & Telecommunications
Mobile and device trends: Consumer shifts in new age of wireless
17 December 2019
Host: Daniel Littmann, partner, Deloitte Consulting, LLP
The arrival of fifth-generation (5G) wireless technology represents a seismic change for the TMT industry. How is 5G not only changing the telecommunications infrastructure, but also reframing the consumer ecosystem and driving shifts in how users interact with devices and connectivity? We'll discuss:
- How mobile customers are preparing to adapt to a changing wireless environment.
- Issues influencing consumer decisions about devices and connectivity.
- Critical challenges and opportunities that could hinder or boost product penetration among consumers.
Participants will learn results of Deloitte's inaugural mobile trends survey and analyze ways these trends might affect the strategic planning of any company with a consumer mobile business model.
Oil, Gas, & Chemicals
US shales: A closer look at factors driving operational excellence
12 December 2019
Host: Duane Dickson, principal, Deloitte Consulting LLP
The US shale boom's last 10 years have been a story of divergent performances and relentless focus on operational enhancements. What explains this divergence, and where are the operational gaps and hidden opportunities? We'll discuss:
- What explains the growth of US shales—geology, surface planning, or well engineering?
- How performance, drivers, and learnings vary by shale basins and groups of companies.
- Winning equations and success metrics of top producers.
- Optimum points where productivity and economics cross over.
Participants will explore the evolution of US shale plays, examine the learning curve of operators, diagnose performance gaps and divergences, and discover key signposts for the future of the shale industry.
Technology, Media, & Telecommunications
The emergence of esports: Virtual world making a very tangible impact
19 November 2019
Host: Kat Lee Harwood, senior manager, Deloitte Consulting LLP
Esports competitors, celebrities, and games are becoming household names worldwide, with high schools and universities even launching varsity esports teams. As a new generation of consumers becomes a viable marketing group, esports are slowly finding their way into boardroom discussions and budget planning meetings. We'll discuss:
- Esports 101 – what are they and why should we care?
- How live streaming technology affects esports.
- Critical components that are nascent or missing from the current esports ecosystem.
- How esports broadcasting is different from traditional sports broadcasting.
Participants will explore numerous areas of esports and discover areas for maturity and growth in an industry that is projected to exceed a billion dollars in revenue in 2019.
Technology, Media, & Telecommunications
2019 State of Customer Success
28 August 2019
Host: Jeff Loucks, managing director, Deloitte Services LP
The shift toward XaaS and flexible consumption business models has transformed how technology businesses engage with their customers. With customer success teams now being standard practice, what should technology companies consider to get ahead? We'll discuss:
- How enterprises are setting up customer success as a function in their organizations.
- Benefits companies are seeing as a result of their customer success efforts.
- Challenges that are often faced by customer success teams and how they are dealing with them.
Participants will hear results of Deloitte's first-of-its-kind State of Customer Success Survey and learn about how technology companies are maximizing customer value.