Perspectives

Update crisis playbook to reflect COVID-19 lessons learned

Command center | Thrive: Prepare for the next normal

Post-crisis review and lessons learned

Capturing crisis response

The majority of companies that are better prepared to mitigate the impact of COVID-19 have implemented an organizational resilience approach. An important aspect of this approach is the inclusion of lessons learned from previous events and disruptions, such as the SARS (2003), H1N1 (2009), and Ebola (2014-2016) global health emergencies. This article discusses how, post-crisis, it is important to capture lessons learned and identify organizational improvement opportunities for use in future emergencies.

Topics covered in this article:

  • Learning from past experiences and identifying improvement opportunities
  • Leveraging knowledge and experience to help the organization build value and emerge stronger
  • Practical steps to capturing lessons learned
Addressing the impact of COVID-19
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