The click and collect consumer
Convenience is likely to drive global retail’s digitization
In the world of retail, consumers’ personal health concerns accelerated the digitization of the consumer journey. As a result, relatively new conveniences like click and collect were widely adopted, and are likely to continue well beyond the pandemic.
Global Powers of Retailing 2021
The aggregate retail revenue for the Global Powers of Retailing Top 250 companies reached US$4.85 trillion in FY2019 (up from US$4.74 trillion in the previous year). Growth increased to 4.4% (currency-adjusted composite year-over-year growth rate), higher than the previous year’s 4.1% growth.
Grocery retailers: Consumers trust you with their data, to a point