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Global Retail, Wholesale & Distribution

Deloitte’s Global Retail, Wholesale & Distribution team helps companies identify, understand, and respond to changing trends, business models, and opportunities in the rapidly evolving Retail landscape. Our global, integrated team brings innovative solutions to solve complex Retail challenges.

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Article

Sustainability in retail

Profit, people, and the planet

Retailers increasingly direct their strategy and investments toward sustainable and responsible growth. They are re-evaluating the sustainability credentials of their products and of their overall brand in order to resonate with the wishes of an increasingly wide range of consumers.

Let’s make this work.

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Article

We’ve had a lot of time to think, and we’re thinking a lot about time

Consumers have changed. Has retail changed along with them?

Consumers around the world are reprioritizing how they spend their time. And retailers need to respond.

Perspectives

World Retail Congress 2022

Global roadmap to rebuild a better retail

The World Retail Congress is one of the world’s largest conferences focused on the consumer industry. It brings together industry leaders from the world’s largest and most innovative retailers, as well as industry experts – sharing their experience and world-leading insights.

Analysis

Global Powers of Retailing 2022

A year of resilience and rising sustainability

In the past year retailers faced some strong economic headwinds against the backdrop of an unpredictable virus and its resurging variants. And yet retailers remained resilient and managed to grow in these unprecedented times and were able to respond to consumer expectations.

Perspectives

Global Powers of Luxury Goods 2021

Breakthrough luxury

The annual Global Powers of Luxury Goods report identifies the world’s largest luxury goods companies and analyzes them from multiple perspectives. It also looks at industry trends, M&A activity, and the conditions within the global economy.

Article

The conscious consumer – connecting with health and sustainability priorities

A study commissioned by Deloitte into sustainability and health in food and the way we shop.

Article

2021 Global Impact Report

A year of connection, action and impact

Perspectives

State of the consumer in the COVID world

Highlights from Asia Pacific

Deloitte’s monthly Consumer Tracker survey monitors the attitudes and behavior of consumers in five Asia Pacific (APAC) countries—Australia, China, India, Japan and South Korea—based on replies from 1,000 consumers in each country.

Article

The click and collect consumer

Convenience is likely to drive global retail’s digitization

In the world of retail, consumers’ personal health concerns accelerated the digitization of the consumer journey. As a result, relatively new conveniences like click and collect were widely adopted, and are likely to continue well beyond the pandemic.

Blog

Grocery retailers: Consumers trust you with their data, to a point

Grocery stores have been venturing into the digital world for years now. It’s almost unthinkable to walk into a grocery store without a loyalty card these days. And during this pandemic, we’ve seen how online purchasing of groceries has stepped up and is going to be further refined. These two digital forays alone offer grocers a wealth of personal data to use. The question, then is, should they, and to what extent?

Blog

Waiting for something better

Our most recent Deloitte State of the Consumer Tracker drew from thousands of consumers surveyed in 18 countries, in a snapshot captured from 4-8 August, 2020. And while the biggest takeaway may be how little movement has taken place, there are subtleties to draw upon.

Article

The consumer data give and take

A study by Deloitte and Ahold Delhaize into European attitudes on the use of consumer data by grocers

Article

Deloitte State of the Consumer Tracker

Establishing the road to a global consumer recovery in the era of COVID-19

Article

How COVID-19 has affected South African Grocery Retail Consumer Sentiment

Consumer insights pre- and during lockdown

Perspectives

COVID-19: A human-first approach as you recover and thrive

Human interaction with customers becomes a higher priority in a world where it is much harder to do

Deloitte Insights

Small positive signs in the consumers’ dual-front crisis

The road to recovery may be opening, but only slowly

Video

Big tech’s latest tech? Bricks and Mortar

The future of retail is bright, with the data and innovation of e-commerce now available to retail stores.

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Big tech’s latest tech? Bricks and Mortar

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Video

From behind the scenes to center stage - The Indian Consumer

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From behind the scenes to center stage - The Indian Consumer

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Video

New Retail in China

'City of dreams': Shanghai and the Chinese consumer now

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New Retail in China

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Perspectives

Digital disruption in retail

February 2020

Article

Tech Trends 2020

Deloitte Insights

Augmented shopping: The quiet revolution

Uncovering value for retailers and customers through 3D technology

Article

Shifting sands: The changing consumer landscape

The consumer is changing, but perhaps not how you think

Blog

A tale of two retailers: Responding to COVID-19 in China

Over the past 60 days, retailers in China have been through nearly the full spectrum of the COVID-19 crisis

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Global Retail, Wholesale & Distribution

Evan Sheehan

Global RWD Sector Leader

esheehan@deloitte.com

+1 617 437 2734

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