A digital revamp powers national reach

As a new UK-based retail bank, Metro Bank faced the challenge of building trust to convince customers to switch from more established competitors and to respond to digital challenges that had entered the market.



In less than 12 months, the Deloitte – Metro Bank team delivered and launched a refreshed website and a new mobile banking app. The new account opening solution went live a further 12 months later.

Following the launch, app usage has increased and continues to attract new registrations each month. Moneywise readers voted Metro Bank’s app the Best Mobile Banking App in the magazine’s 2017 awards.

The account opening solution allows customers to complete the process in under ten minutes and a significant number of accounts were opened shortly after launch.

Deloitte is now engaging with Metro Bank on a number of other digital projects that will help the bank increase its reach to customers beyond London and the south of England.

Tech-tonic shifts are happening now. Work with a team of experts who help financial services firms adapt to, and take advantage of, technological change.

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Richard Widdas

Partner and Global Financial Services Consulting leader
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Scott Nicholass

Partner and Global Financial Services Consulting Technology leader
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Lauren Schmidt

Director and Global Financial Services Consulting Chief of Staff
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