Services

Deloitte Application Management Services

Transform your core applications into tools of optimization and innovation—and unleash their true potential

In today’s global landscape of disruption and uncertainty, your organization needs to know that its day-to-day strategic and operational needs are being met reliably and securely, driven by cutting-edge insights and capabilities. Applications are the engines of your enterprise. Your effectiveness and impact depend on an alphabet soup of systems—ERP, HCM, BI, CRM—as well as custom code running on cloud, on-premises, or in hybrid environments. Deloitte’s Application Management Services help turn your core applications into drivers of innovation and business value. The result? Less management. More service. Better business.

Deloitte’s Application Management Services provide ongoing maintenance, monitoring, and optimization for packaged and custom IT applications, and the Cloud infrastructure environment.

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Connected applications. Unleashed enterprise.

Deloitte is trusted by some of the world’s largest organizations to operate complex application environments. Our heritage in business and technology transformation—combined with our flexible and comprehensive AMS delivery model and expansive scale and capabilities—gives Deloitte a unique ability to help businesses understand what’s possible and seize new opportunities through technology. We do that by leveraging the following:

  • Business domain and industry depth. Our AMS practice is cross-fertilized with deep industry and sector capabilities. We know how to amplify AMS and produce powerful, broader business outcomes through our full breadth of capabilities across advisory, audit, consulting, tax, and risk management.
  • Global scale and team continuity. With 50,000+ dedicated practitioners across 30 global locations, our AMS teams are everywhere you need us—on-site, offshore, and nearshore, with 24x7x365 functionality and support. Our focus on retention and professional development enables us to continuously deepen our understanding of your unique business needs and to service your requirements across the full technology life cycle, from advisory through maintenance, optimization, and innovation.
  • Client-centric focus. As a partnership firm, we serve clients through a senior-leadership-empowered, relationship-based model that focuses on client outcomes, big-picture opportunities, sustained improvements, and total cost of ownership. In times of business uncertainty, we can help clients respond with strategies that balance managing costs with making investments in innovation to chart a path for the future.
  • Breakthrough tech and automation. We leverage powerful and diverse capabilities and proprietary intellectual property across artificial intelligence, analytics, IoT, and more to enhance efficiency, scalability, and agility of applications. This includes our in-house proprietary integrated intelligent automation platform that builds on the power of AI technologies to innovate and transform AMS delivery.
  • Deep vendor and ecosystem alliances. Our strong partnerships and extensive experience help us deliver connected solutions—across industry-specific solutions such as Epic and Guidewire; ERP environments, including SAP and Oracle; cloud-based software-as-a-service providers, such as Salesforce and Workday; platform providers like ServiceNow; and all cloud hyperscale platforms.

Solutions that meet your needs

AMS for cloud solutions

With deep foundations in cloud strategy and implementation, Deloitte’s cloud AMS capabilities help you realize the full potential of what cloud software packages and cloud managed services offer to create a sustainable engine of growth and revenue.

AMS for custom solutions

With deep industry domain knowledge, we will help you improve IT operations efficiency by applying next-gen technology like AI, conversational AI, cognitive automation along with Agile, DevOps & microservices architecture. This will allow you to shift your attention from simply keeping the lights on to turning business operations into ongoing drivers for business value and innovation.

AMS for packaged solutions

Through strong partnerships with leading package providers, we bring not only the technology and business domain capabilities needed, but also the revolutionary that AMS can—and must– be doing more for your organization.

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Key contact

Joe Mattell

Joe Mattell

Global Consulting Operate Leader

Joe is a partner in Deloitte Canada and the leader of Global Consulting Operate services, including application management services, foundry services, analytics- and advise-as-a-service, and business ... More