Global Business Services
How do I establish and manage shared services and outsourced functions?
- 2015 Global Shared Services Survey
- Global Outsourcing Survey 2016
- Future of Operations
- Future of Work
- Future of Mobility
Our member firms help organizations link multiple stakeholders in a global, responsive, integrated, and dynamic service delivery network. Our professionals focus on delivering value on time, at the right time by:
- Creating common governance models,
- Standardizing infrastructures, and
- Delivering services across geographies, business units, functions, and business processes.
The approaches work to improve delivery efficiency and effectiveness while creating next generation platforms in social, mobile, analytics, and cloud (SMAC), and intelligent automation.
Read the key findings of Deloitte's 2015 shared services survey, developed by the U.S. member firm, which had representation from more than 300 organizations around the globe and provides data for more than 1,000 shared services centers globally.
The use of outsourcing is accelerating even as it radically reinvents itself to keep pace with changing technologies that enable outcome based business services. The quest to drive business value through outsourcing was once focused on cost-cutting—and this will remain a key motivation—but the results of Deloitte’s global outsourcing survey 2016 indicates that outsourcing is becoming a vibrant pathway for driving innovation into the enterprise.
The Fourth Industrial Revolution is driven by the convergence of computing, data and AI. It is totally transforming the nature of business operations and the role of operations leaders, across industries. Those ready to take advantage of these changes will lead the revolution, not be driven by it.
Driven by accelerating connectivity, new talent models, and cognitive tools, work is changing. As robotics, AI, the gig economy and crowds grow, jobs are being reinvented, creating the “augmented workforce.” We must reconsider how jobs are designed and work to adapt and learn for future growth.
Frictionless, automated, personalized travel on demand—that’s the dream of the future of mobility. And the extended auto ecosystem's various elements are combining to realize that dream sooner than expected, which means that incumbents and disruptors need to move at top speed to get on board.
Here’s how Deloitte can help:
Foundation: Realign processes and services into centralized and standardized operating models to support the core business and provide a platform to enable future growth in one to multiple countries.
Outsource: Evaluate outsourcing value, including how to successfully navigate the full lifecycle of the outsourcing journey, including IT, finance, procurement, and industry-specific processes.
Modernize: Modernize outsourced/shared services, including preparing to embrace new technologies such as robotics.