Gartner Critical Capabilities: CRM and Customer Experience Implementation Services, Worldwide

Deloitte received the highest score in the Complex Customer Experience Implementation Use Case and the Customer Strategy Consulting Use Case in CRM and Customer Experience Implementation Services, Critical Capabilities by Gartner.

The Gartner Critical Capabilities research is a companion to the “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide,” providing a more in-depth view on the vendors, beyond core strengths, cautions and relative position that sourcing executives need to consider when evaluating vendors for CRM/CX projects. Deloitte received highest scores in the Complex CX Implementation and Customer Strategy Consulting Use Case.

What you’ll gain from the report:

  • Understanding of the vendors and their scores against 11 critical capabilities that Gartner deems to be the leading factors for evaluating vendors, including: Business Process Transformation, Customer Service/Support Experience, Marketing and Sales CRM Experience, Customer Data and Analytics and more
  • The strengths and cautions of CRM and customer experience (CX) consulting and implementation service providers
  • Insights from Gartner to accurately assess the providers in the current market and their potential to shape the market in the future
Gartner Critical Capabilities: CRM and Customer Experience Implementation Services, Worldwide

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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