Gartner Critical Capabilities: CRM and Customer Experience Implementation Services, Worldwide
Deloitte received the highest score in the Complex Customer Experience Implementation Use Case and the Customer Strategy Consulting Use Case in CRM and Customer Experience Implementation Services, Critical Capabilities by Gartner.
The Gartner Critical Capabilities research is a companion to the “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide,” providing a more in-depth view on the vendors, beyond core strengths, cautions and relative position that sourcing executives need to consider when evaluating vendors for CRM/CX projects. Deloitte received highest scores in the Complex CX Implementation and Customer Strategy Consulting Use Case.
What you’ll gain from the report:
- Understanding of the vendors and their scores against 11 critical capabilities that Gartner deems to be the leading factors for evaluating vendors, including: Business Process Transformation, Customer Service/Support Experience, Marketing and Sales CRM Experience, Customer Data and Analytics and more
- The strengths and cautions of CRM and customer experience (CX) consulting and implementation service providers
- Insights from Gartner to accurately assess the providers in the current market and their potential to shape the market in the future
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