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Gartner: Magic Quadrant for CRM and Customer Experience Implementation Services 2021

Deloitte has been recognized as a Leader in CRM and Customer Experience Implementation Services, Magic Quadrant, 2021 by Gartner for the 14th time.

This Gartner Magic Quadrant is a culmination of research in the CRM and Customer Experience (CX) Implementation services market. This report shows how major service providers are positioned for sourcing, procurement and vendor management leaders to evaluate for their needs. Deloitte is positioned as a Leader for the 14th consecutive year since 2012, we are confident this is due to digital design capabilities, broad service and product approaches, and a structured and strategic acquisition strategy.

What you’ll gain from the report:

  • Understanding of the vendors and their completeness of vision and ability to execute on CRM projects and customer experience service projects
  • The strengths and cautions of CRM and CX implementation service providers
  • Insights from Gartner to accurately assess the providers in the current market and their potential to shape the market in the future
  • This report also has an accompanying report titled Critical Capabilities for CRM and Customer Experience Implementation Services, Worldwide (May, 2021).
Gartner: Magic Quadrant for CRM and Customer Experience Implementation Services 2021

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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