Connect with Deloitte at SAP Customer Experience LIVE

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Deloitte at CX LIVE

Explore our speaking sessions

Reimagine Customer Engagement

Abstract: Machine-learning-based customer engagement helps enterprises improve their customer service and take marketing to next level, made possible with SAP Leonardo Artificial Intelligence. Organizations can provide better customer experience through smart ticketing solution, classify and segment their customers, automate targeted marketing for customized and personalized campaigns, strengthen brand connection with their customers, and enable insight-driven commerce.

Speaker:

• Abhishek Sharma, Specialist Master, Deloitte Consulting LLP
  

Implementing SAP Customer Data Cloud – Planning, Pitfalls, and Lessons Learned

Learn a best-practice approach to successfully implementing SAP Customer Data Cloud. Get an understanding of a proven methodology for planning the implementation, avoiding the typical pitfalls that trip up customers, and hear some lessons learned from previous projects.

Speaker:

• Paul Yazge, Senior Manager, Deloitte & Touche LLP
  

Win the hearts and minds of today’s consumers

Abstract: Consumer products companies can now build direct relationships with consumers. The new challenge? Keeping up with customer expectations and creating personalized touch points. Join Deloitte Digital to learn how an insights-driven platform that includes Sprinklr and SAP Customer Experience solutions can support direct customer engagement and provide a customizable experience – for both corporate-driven campaigns and locally initiated events.

Speaker:

• Russell McLean, Principal, Deloitte Digital
  

Driving Sales Performance with SAP Commissions

Abstract: Today, sales organizations seek opportunities that empower their sales force to maximize revenue generation and improve the sales experience in a competitive landscape. Join us and learn how MSC Industrial Supply Company selected the SAP Commissions solution to streamline its compensation management processes, increase incentive effectiveness, and provide on-demand visibility into sales rep performance.

Speaker:

• Christopher Orbe, Manager, Deloitte Digital
  

e-Commerce & Digital Experience Reimagined; the Bob’s Way!

Bob’s Discount Furniture partnered with Deloitte Digital to deliver an enhanced, compelling experience with the SAP Commerce Cloud portfolio. Leveraging a mobile-first approach and using industry-leading practices and insights, a revamped omnichannel presence was launched to allow a cohesive user experience across all customer touch points.

Speaker:

• Ben Vedda, Program Manager, Deloitte

Beyond Marketing: Experience Reimagined

Abstract: The new world of marketing is personalized, contextualized, and dynamic. Increasingly, this world is no longer orchestrated by creative agencies, but by chief marketing officers teaming with in-house technology organizations. Together, CMOs and CIOs are building experience-focused tools to transform marketing from hunch-driven to data-driven. Join us to learn how experiential marketing, analytics, cognitive capabilities, and other technologies can work together to elevate customer engagement.

Speakers:

• Angel Hollis Vaccaro, Hux Practice Leader, Principal, Deloitte Digital
  

• Alex Kelleher, Hux CMO, Managing Director, Deloitte Digital
  

An intelligent, connected solution for unlocking aftermarket opportunities

Abstract: Learn how you can tap new value with an intelligent aftermarket parts solution that combines parts management, B2B commerce, and intelligent search capabilities – accessible via any device and tailored based on vehicle or machinery. Get an up-close look at the solution’s intelligent, personalized user experience – designed to leverage machine learning and focused on simplifying vehicle/machine ownership

Speaker:

• Jerry Roper, Managing Director, Deloitte Digital

e-Commerce & Digital Experience Reimagined; the Bob’s Way!

Abstract: Bob’s Discount Furniture partnered with Deloitte Digital to deliver an enhanced, compelling experience with the SAP Commerce Cloud portfolio. Leveraging a mobile-first approach and using industry-leading practices and insights, a revamped omnichannel presence was launched to allow a cohesive user experience across all customer touch points.

Speaker:

• Ben Vedda, Program Manager, Deloitte Digital

Future-proofing your SAP C/4HANA-to-SAP S/4HANA integration

Abstract: Customer expectations keep rising, and the line between the back and front offices continues to blur. How can you ensure technologies are tightly integrated and processes tightly aligned to support the Intelligent Enterprise and bolster customer satisfaction? Find out how an single stack of SAP technologies and a “clean ERP” approach can help.

Speaker:

• James Sharpe, Director, Deloitte Digital
  

Reimagine Customer Engagement

Abstract: Machine-learning-based customer engagement helps enterprises improve their customer service and take marketing to next level, made possible with SAP Leonardo Artificial Intelligence. Organizations can provide better customer experience through smart ticketing solution, classify and segment their customers, automate targeted marketing for customized and personalized campaigns, strengthen brand connection with their customers, and enable insight-driven commerce.

Speaker:

• Abhishek Sharma, Specialist Master, Deloitte Consulting LLP
  

Turn CX into a True Operational Function

Abstract: Customer experience is more important than ever. So why do so many companies fail to treat it with the rigor they give to other capabilities? Join us to learn how Operational CX can help companies elevate CX so that it can realize its full potential to harness experience data to drive financial growth, deliver promised business results, spur innovation, and even transform businesses.

Speakers:

• Tim Greulich, Managing Director, Deloitte Consulting LLP

Driving Sales Performance with SAP Commissions

Abstract: Today, sales organizations seek opportunities that empower their sales force to maximize revenue generation and improve the sales experience in a competitive landscape. Join us and learn how MSC Industrial Supply Company selected the SAP Commissions solution to streamline its compensation management processes, increase incentive effectiveness, and provide on-demand visibility into sales rep performance.

Speaker:

• Christopher Orbe, Manager, Deloitte Digital
  

Win the hearts and minds of today’s consumers

Abstract: Consumer products companies can now build direct relationships with consumers. The new challenge? Keeping up with customer expectations and creating personalized touch points. Join Deloitte Digital to learn how an insights-driven platform that includes Sprinklr and SAP Customer Experience solutions can support direct customer engagement and provide a customizable experience – for both corporate-driven campaigns and locally initiated events.

Speaker:

• Russell McLean, Principal, Deloitte Digital
  

Transform Customer Experience Bob's Way

Abstract: Hear how Bob's Discount Furniture has transformed the omnichannel experience for both customers and store associates with the SAP Commerce Cloud solution. Bob’s implementation of the solution, which sports a custom UI, was completed in less than seven months. The recent launch of augmented reality, room builder capabilities, and product availability has increased conversion and elevated the customer experience.

Speakers:

• Scott Perry, VP, Executive Director of Digital and Omni-Channel Experience, Bob's Discount Furniture
• Dray Yarbrough, VP, Web Appliacation Development, IT, Bob's Discount Furinture
• Prakash Arjunan, Senior Manager, Deloitte

Implementing SAP Customer Data Cloud – Planning, Pitfalls, and Lessons Learned

Abstract: Learn a best-practice approach to successfully implementing SAP Customer Data Cloud. Get an understanding of a proven methodology for planning the implementation, avoiding the typical pitfalls that trip up customers, and hear some lessons learned from previous projects.

Speaker:

• Paul Yazge, Senior Manager, Deloitte & Touche LLP
  

Supercharging your commerce strategy with a Mirakl Digital Marketplace

Abstract: The age of the marketplace has arrived, with many industry leaders launching their own marketplace platforms and relying heavily on third parties to fulfill orders. As more businesses seek to differentiate themselves with an ecosystem of vendors, new questions emerge. Join Deloitte Digital for insights on how a Mirakl marketplace can help you survive and thrive in this new era. Explore key technical considerations as well as ideas for getting the most out of your marketplace opportunities.

Speaker:

• Brady Emerson, Marketplace go to market lead, Deloitte
• Adrien Nussenbaum, CEO, Mirakl

An intelligent, connected solution for unlocking aftermarket opportunities

Abstract: Learn how you can tap new value with an intelligent aftermarket parts solution that combines parts management, B2B commerce, and intelligent search capabilities – accessible via any device and tailored based on vehicle or machinery. Get an up-close look at the solution’s intelligent, personalized user experience – designed to leverage machine learning and focused on simplifying vehicle/machine ownership.

Speaker:

• Jerry Roper, Managing Director, Deloitte Digital
  

Demos

Insight Orchestrator (I/O)

Abstract: Harness the power of your data with a new intelligent framework running on SAP Cloud Platform. An intelligent framework for better business insights that enables you to enhance X and O data with machine learning to improve enterprise decision-making.

Presenter:

• Carlos Ley Urzaiz, Senior Lead, Deloitte
• Daniel Beer, Senior Lead, Deloitte

Reimagine Customer Engagement

Machine Learning based Customer engagement is to help enterprises improve their customer service and take marketing to next level, powered with SAP Leonardo Machine Learning the solution is to help organizations provide better customer experience through smart ticketing solution, classify and segment their customers, automate targeted marketing for customized and personalized campaigns, strengthen brand connection of organization with their customers and enable insight driven commerce.

Presenter:

• Abhishek Sharma, Specialist Master, Deloitte

Augmented Commerce: AR seamlessly integrated with the buying process

Deloitte’s Augmented Commerce offering uses 3D models of products, iOS, and SAP Commerce Cloud to let consumers visualize goods in context before buying—seamlessly integrated into the buying process to help drive sales and elevate the experience.

Presenter:

• Jiten Dajee, Specialist Senior, Deloitte

Enabling frictionless sales and commerce: the CPQ connection

Abstract: Remove friction from the buying experience. Learn how you can leverage SAP CPQ technology to simplify sales and commerce—with guided selling to help customers narrow selections in catalogs and request quotes, looping in sales reps for completion.

Presenter:

• Gopal Sreeraman, Senior Manager, Deloitte
• Piyush Gandhi, Manager , Deloitte

Reimagine the Customer Experience with Customer Experience Value (CX^V)

Improve your understanding of customer value by integrating CX^V with Qualtrics. Gain more powerful insights and an understanding of how segments interact—and experience your organization differently. Optimize your business by creating automated, customized experiences with AI capabilities.