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Events

Connect with Deloitte at SAP Customer Experience LIVE

May 7-8, 2019 | Orlando, Florida

Elevate the Human Experience

Click here to register

Customer expectations are rising— and so are the stakes for your business. How can you transform your organization into a truly digital enterprise that can constantly adapt and innovate from the back office to the front office and beyond? How can you leverage every transaction, interaction, and touchpoint across your business to improve the customer experience, elevate the human experience, and strengthen your brand?

It’s time to reimagine everything. Get started by connecting with Deloitte at SAP Customer Experience LIVE—May 7-8 in Orlando, Florida.

Whether you want to get new value from cloud; transform marketing, sales, and service; or do something else with SAP solutions, Deloitte can help.

Discover why our team received the 2019 SAP® Pinnacle award as Customer Experience Partner of the Year – Large Enterprise as well as the 2018 SAP Hybris Global Partner of the Year award. Learn why our experience helping clients deliver results also earned us 2019 SAP Pinnacle Awards for Digital Partner of the Year, Purpose Driven Partner Application of the Year, and SAP® SuccessFactors® Partner of the Year.

What is there to do at SAP Customer Experience LIVE? Plenty.

  • Connect with the Deloitte team at Booth P3 to get live insights that can help you strengthen customer relationships, drive growth, and future-proof your digital business
  • Get Deloitte’s perspective on how you can activate the intelligent enterprise with cloud solutions, including SAP Customer Experience offerings
  • Explore the art of the possible with SAP solutions, and learn about the innovative things Deloitte can help you do with SAP S/4HANA and SAP C/4HANA
  • Learn how Hux by Deloitte Digital can help you connect with customers on a more human level by integrating a wide variety of data, technology, and services across various touchpoints
  • Learn about the Deloitte Reimagine Platform, a portfolio of ready-to-deploy solutions built around the SAP Leonardo capabilities such as machine learning, IoT, and blockchain
  • Attend a Deloitte speaking session to get first-hand transformation knowledge and discover leading practices that can help you prepare for tomorrow’s customer-related challenges.

Visit SAP Customer Experience LIVE for more information

Contact us at SAP@deloitte.com if you’d like to schedule a meeting, and be sure to follow us on twitter at @DeloitteSAP to stay posted on the latest Deloitte happenings during the event.

Ready to connect with Deloitte to reimagine everything and elevate the human experience?

Register here!

Deloitte at CX LIVE

Explore our speaking sessions

Speaking sessions

Reimagine Customer Engagement

Abstract: Machine-learning-based customer engagement helps enterprises improve their customer service and take marketing to next level, made possible with SAP Leonardo Artificial Intelligence. Organizations can provide better customer experience through smart ticketing solution, classify and segment their customers, automate targeted marketing for customized and personalized campaigns, strengthen brand connection with their customers, and enable insight-driven commerce.

Speaker:

  • Abhishek Sharma, Specialist Master, Deloitte Consulting LLP

Session ID: CXL95431

Time: 11:30 AM - 11:50 AM

Location: Deloitte Digital Booth #P303

Implementing SAP Customer Data Cloud – Planning, Pitfalls, and Lessons Learned

Learn a best-practice approach to successfully implementing SAP Customer Data Cloud. Get an understanding of a proven methodology for planning the implementation, avoiding the typical pitfalls that trip up customers, and hear some lessons learned from previous projects.

Speaker:

  • Paul Yazge, Senior Manager, Deloitte & Touche LLP

Time: 12:30 PM - 1:00 PM

Location: Deloitte Digital Booth #P303

Win the hearts and minds of today’s consumers

Abstract: Consumer products companies can now build direct relationships with consumers. The new challenge? Keeping up with customer expectations and creating personalized touch points. Join Deloitte Digital to learn how an insights-driven platform that includes Sprinklr and SAP Customer Experience solutions can support direct customer engagement and provide a customizable experience – for both corporate-driven campaigns and locally initiated events.

Speaker:

  • Russell McLean, Principal, Deloitte Digital

Session ID: CXL95434

Time: 3:00 PM - 3:20 PM

Location: Deloitte Digital Booth #P303

Driving Sales Performance with SAP Commissions

Abstract: Today, sales organizations seek opportunities that empower their sales force to maximize revenue generation and improve the sales experience in a competitive landscape. Join us and learn how MSC Industrial Supply Company selected the SAP Commissions solution to streamline its compensation management processes, increase incentive effectiveness, and provide on-demand visibility into sales rep performance.

Speaker:

  • Christopher Orbe, Manager, Deloitte Digital

Session ID: CXL95433

Time: 3:30 PM - 3:50 PM

Location: Deloitte Digital Booth #P303

e-Commerce & Digital Experience Reimagined; the Bob’s Way!

Bob’s Discount Furniture partnered with Deloitte Digital to deliver an enhanced, compelling experience with the SAP Commerce Cloud portfolio. Leveraging a mobile-first approach and using industry-leading practices and insights, a revamped omnichannel presence was launched to allow a cohesive user experience across all customer touch points.

Speaker:

  • Ben Vedda, Program Manager, Deloitte

Session ID: CXL95436

Time: 4:00 PM - 4:20 PM

Location: Deloitte Digital Booth #P303

Beyond Marketing: Experience Reimagined

Abstract: The new world of marketing is personalized, contextualized, and dynamic. Increasingly, this world is no longer orchestrated by creative agencies, but by chief marketing officers teaming with in-house technology organizations. Together, CMOs and CIOs are building experience-focused tools to transform marketing from hunch-driven to data-driven. Join us to learn how experiential marketing, analytics, cognitive capabilities, and other technologies can work together to elevate customer engagement.

Speakers:

  • Angel Hollis Vaccaro, Hux Practice Leader, Principal, Deloitte Digital
  • Alex Kelleher, Hux CMO, Managing Director, Deloitte Digital

Session ID: CXL90867

Time: 4:00 PM - 4:40 PM

Location: Customer Experience Theater 3

An intelligent, connected solution for unlocking aftermarket opportunities

Abstract: Learn how you can tap new value with an intelligent aftermarket parts solution that combines parts management, B2B commerce, and intelligent search capabilities – accessible via any device and tailored based on vehicle or machinery. Get an up-close look at the solution’s intelligent, personalized user experience – designed to leverage machine learning and focused on simplifying vehicle/machine ownership

Speaker:

  • Jerry Roper, Managing Director, Deloitte Digital

Session ID: CXL95445

Time: 4:30 PM - 4:50 PM

Location: Deloitte Digital Booth #P303

Speaking sessions

e-Commerce & Digital Experience Reimagined; the Bob’s Way!

Abstract: Bob’s Discount Furniture partnered with Deloitte Digital to deliver an enhanced, compelling experience with the SAP Commerce Cloud portfolio. Leveraging a mobile-first approach and using industry-leading practices and insights, a revamped omnichannel presence was launched to allow a cohesive user experience across all customer touch points.

Speaker:

  • Ben Vedda, Program Manager, Deloitte Digital

Session ID: CXL95437

Time: 11:00 AM - 11:20 AM

Location: Deloitte Digital Booth #P303

Future-proofing your SAP C/4HANA-to-SAP S/4HANA integration

Abstract: Customer expectations keep rising, and the line between the back and front offices continues to blur. How can you ensure technologies are tightly integrated and processes tightly aligned to support the Intelligent Enterprise and bolster customer satisfaction? Find out how an single stack of SAP technologies and a “clean ERP” approach can help.

Speaker:

  • James Sharpe, Director, Deloitte Digital

Session ID: CXL95438

Time: 11:30 AM - 11:50 AM

Location: Deloitte Digital Booth #P303

Reimagine Customer Engagement

Abstract: Machine-learning-based customer engagement helps enterprises improve their customer service and take marketing to next level, made possible with SAP Leonardo Artificial Intelligence. Organizations can provide better customer experience through smart ticketing solution, classify and segment their customers, automate targeted marketing for customized and personalized campaigns, strengthen brand connection with their customers, and enable insight-driven commerce.

Speaker:

  • Abhishek Sharma, Specialist Master, Deloitte Consulting LLP

Session ID: CXL95440

Time: 12:30 PM - 12:50 PM

Location: Deloitte Digital Booth #P303

Turn CX into a True Operational Function

Abstract: Customer experience is more important than ever. So why do so many companies fail to treat it with the rigor they give to other capabilities? Join us to learn how Operational CX can help companies elevate CX so that it can realize its full potential to harness experience data to drive financial growth, deliver promised business results, spur innovation, and even transform businesses.

Speakers:

  • Tim Greulich, Managing Director, Deloitte Consulting LLP

Time: 1:00 PM - 1:20 PM

Location: Deloitte Digital Booth #P303

Driving Sales Performance with SAP Commissions

Abstract: Today, sales organizations seek opportunities that empower their sales force to maximize revenue generation and improve the sales experience in a competitive landscape. Join us and learn how MSC Industrial Supply Company selected the SAP Commissions solution to streamline its compensation management processes, increase incentive effectiveness, and provide on-demand visibility into sales rep performance.

Speaker:

  • Christopher Orbe, Manager, Deloitte Digital

Session ID: CXL95442

Time: 1:30 PM - 1:50 PM

Location: Deloitte Digital Booth #P303

Win the hearts and minds of today’s consumers

Abstract: Consumer products companies can now build direct relationships with consumers. The new challenge? Keeping up with customer expectations and creating personalized touch points. Join Deloitte Digital to learn how an insights-driven platform that includes Sprinklr and SAP Customer Experience solutions can support direct customer engagement and provide a customizable experience – for both corporate-driven campaigns and locally initiated events.

Speaker:

  • Russell McLean, Principal, Deloitte Digital

Session ID: CX95443

Time: 2:00 PM - 2:20 PM

Location: Deloitte Digital Booth #P303

Transform Customer Experience Bob's Way

Abstract: Hear how Bob's Discount Furniture has transformed the omnichannel experience for both customers and store associates with the SAP Commerce Cloud solution. Bob’s implementation of the solution, which sports a custom UI, was completed in less than seven months. The recent launch of augmented reality, room builder capabilities, and product availability has increased conversion and elevated the customer experience.

Speakers:

  • Scott Perry, VP, Executive Director of Digital and Omni-Channel Experience, Bob's Discount Furniture
  • Dray Yarbrough, VP, Web Appliacation Development, IT, Bob's Discount Furinture
  • Prakash Arjunan, Senior Manager, Deloitte

Session ID: CX88267

Time: 2:00 PM - 2:40 PM

Location: Customer Experience Theater 1

Implementing SAP Customer Data Cloud – Planning, Pitfalls, and Lessons Learned

Abstract: Learn a best-practice approach to successfully implementing SAP Customer Data Cloud. Get an understanding of a proven methodology for planning the implementation, avoiding the typical pitfalls that trip up customers, and hear some lessons learned from previous projects.

Speaker:

  • Paul Yazge, Senior Manager, Deloitte & Touche LLP

Time: 2:30 PM - 3:00 PM

Location: Deloitte Digital Booth #P303

Supercharging your commerce strategy with a Mirakl Digital Marketplace

Abstract: The age of the marketplace has arrived, with many industry leaders launching their own marketplace platforms and relying heavily on third parties to fulfill orders. As more businesses seek to differentiate themselves with an ecosystem of vendors, new questions emerge. Join Deloitte Digital for insights on how a Mirakl marketplace can help you survive and thrive in this new era. Explore key technical considerations as well as ideas for getting the most out of your marketplace opportunities.

Speaker:

  • Brady Emerson, Marketplace go to market lead, Deloitte
  • Adrien Nussenbaum, CEO, Mirakl

Session ID: CXL90712

Time: 3:00 PM - 3:20 PM

Location: Customer Experience Theater 2

An intelligent, connected solution for unlocking aftermarket opportunities

Abstract: Learn how you can tap new value with an intelligent aftermarket parts solution that combines parts management, B2B commerce, and intelligent search capabilities – accessible via any device and tailored based on vehicle or machinery. Get an up-close look at the solution’s intelligent, personalized user experience – designed to leverage machine learning and focused on simplifying vehicle/machine ownership.

Speaker:

  • Jerry Roper, Managing Director, Deloitte Digital

Session ID: CXL95445

Time: 3:00 PM - 3:20 PM

Location: Deloitte Digital Booth #P303

Demos

CX Live Demos

Insight Orchestrator (I/O)

Abstract: Harness the power of your data with a new intelligent framework running on SAP Cloud Platform. An intelligent framework for better business insights that enables you to enhance X and O data with machine learning to improve enterprise decision-making.

Presenter:

  • Carlos Ley Urzaiz, Senior Lead, Deloitte
  • Daniel Beer, Senior Lead, Deloitte

Reimagine Customer Engagement

Machine Learning based Customer engagement is to help enterprises improve their customer service and take marketing to next level, powered with SAP Leonardo Machine Learning the solution is to help organizations provide better customer experience through smart ticketing solution, classify and segment their customers, automate targeted marketing for customized and personalized campaigns, strengthen brand connection of organization with their customers and enable insight driven commerce.

Presenter:

  • Abhishek Sharma, Specialist Master, Deloitte

Augmented Commerce: AR seamlessly integrated with the buying process

Deloitte’s Augmented Commerce offering uses 3D models of products, iOS, and SAP Commerce Cloud to let consumers visualize goods in context before buying—seamlessly integrated into the buying process to help drive sales and elevate the experience.

Presenter:

  • Jiten Dajee, Specialist Senior, Deloitte

Enabling frictionless sales and commerce: the CPQ connection

Abstract: Remove friction from the buying experience. Learn how you can leverage SAP CPQ technology to simplify sales and commerce—with guided selling to help customers narrow selections in catalogs and request quotes, looping in sales reps for completion.

Presenter:

  • Gopal Sreeraman, Senior Manager, Deloitte
  • Piyush Gandhi, Manager , Deloitte

Reimagine the Customer Experience with Customer Experience Value (CXV)

Improve your understanding of customer value by integrating CXV with Qualtrics. Gain more powerful insights and an understanding of how segments interact—and experience your organization differently. Optimize your business by creating automated, customized experiences with AI capabilities.

Key contacts

Peter Sedivy

Peter Sedivy

Global SAP Customer Experience Capability Leader

As a partner in Deloitte Digital, Peter leads Deloitte’s global SAP Customer Experience delivery capability. He is an experienced implementation leader and digital strategist with 20 years of manageme... More

Kashif Rahamatullah

Kashif Rahamatullah

US SAP Customer Experience Practice Leader

Kashif Rahamatullah is a Principal in the Digital practice for Deloitte Consulting where he advises clients on how to transform their businesses through digital solutions such as ecommerce, CRM, porta... More