Robotic Process Automation


Robotic Process Automation

Deloitte’s Robotic Process Automation (RPA) offering can deliver automated and improved business processes required to make your organisation more effective, and increase capacity in your teams.

We will assess your needs and match your requirements with technology that suits your purposes. Our RPA solution is built to realise benefits for you, fast.

Defining Robotic Process Automation

RPA has the potential to transform today’s workplace as dramatically as the machines of the Industrial Revolution changed the factory floor.

RPA is a way to automate repetitive and often rules-based processes. These transactional processes are typically located within a shared services centre or another transactional processing centre.

Software, commonly known as a ‘robot’, is used to capture and interpret existing IT applications to enable transaction processing, data manipulation and communication across multiple IT systems. Multiple robots can be seen as a virtual workforce – a back-office processing centre but without the human resources.

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What processes are suitable to deploy with RPA?

RPA tools are best suited for processes with repeatable, predictable interactions with IT applications. These processes typically lack the scale or value to warrant automation via core systems transformation or if core systems transformation is not due to be implemented soon. RPA tools can improve the efficiency of these processes and the effectiveness of services without changing the underlining systems.

RPA software ‘robots’ perform routine business processes by mimicking the way that people interact with applications through a user interface and following simple rules to make decisions. Entire end-to-end processes can be performed by software robots with very little human interaction, typically to manage exceptions.

RPA can be used to automate processes that are:

  • Highly repetitive
  • Prone to error
  • Rules based
  • Time critical and seasonal
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Why Robotic Process Automation?

The benefits of RPA solutions go beyond cost reduction and include:

  • Decreased cycle times and improved throughput
  • Flexibility and scalability
  • Improved accuracy
  • Improved employee morale – enables them to add more value
  • Allows time to innovate and focus on customer satisfaction
  • Detailed data capture

Our RPA team competencies and methodology

Deloitte’s RPA team comprises a pool of experienced professionals allowing us to support every role profile required for the delivery of services and the RPA deployment in all of its delivery models:

  • The standard single process automation follows a hybrid agile methodology to take advantage of the RPA concept and SME availability
  • The process analysis phase is greatly enhanced by Deloitte’s knowledge base and proven history of process expertise
  • Our developers work closely with client SMEs, business analysts, process experts and RPA technology architects to resolve any misunderstandings quickly and efficiently
  • We understand the impact of RPA on your business and are able to take advantage of onshore and local resources to reduce the barrier between automation resources and client’s employees
  • Taking RPA from PoC to large-scale deployment can be difficult and Deloitte has proven experience doing this across many industries.

Meet our expert

Eszter Lukács

Eszter Lukács


Eszter Lukács is a Director at Deloitte Advisory with over thirteen years of experience in operating model transformation, process redesign, organizational restructuring and system implementations. As... More