THE SITUATION
Deloitte provided temporary resources for a Hungarian service center of an international telecommunications company for tax services. Within the framework of our client’s Hungarian operations, they globally prepare VAT returns for the companies belonging to the corporate group, including the preparation of VAT returns for all group members operating in various European locations. As an international service center, our client offers an extensive benefits system to its employees, which includes access to several months of paternity leave and creative leave, which can necessarily cause a temporary shortage of resources on the company's side. Since the preparation of VAT returns is a monthly recurring task, it is critically important for our client to have workforce with the appropriate professional experience and English language skills constantly available.
THE SOLVE
Our client approached Deloitte in such a resource-constrained situation, with the task of initially providing temporary assistance over a 3-month period for the preparation of Hungarian and foreign (including Spanish, German, English, Turkish, Portuguese) VAT returns, as well as the professional review of returns prepared by junior colleagues, which also encompassed broader team leadership responsibilities. Additionally, our colleagues also provided support in general tax advisory tasks for our client.
THE IMPACT
After the rapid completion of administrative processes and a brief onboarding, our colleagues were already supporting the comprehensive execution of tax filing tasks on the client’s side within 2 weeks of the initial contact. Our client’s satisfaction is well demonstrated by the fact that the originally planned 3-month period eventually extended to nearly 1 year, and the number of the supporting team members also increased. Through our on-site support service, we are able to support our clients in such and similar projects with quick availability, high professional knowledge, and genuine added value.
