2013 global shared services survey has been saved
2013 global shared services survey
Deloitte’s 2013 Global Shared Services Survey results reveal that Shared Services leaders are realizing that although Shared Services is a mature concept, the next generation includes higher value processes, new geographies, and a higher utilization of hybrid models.
Shared Services continues to strive to be seen as a valuable partner to the business, versus just a lower-cost alternative, and analytics is regarded as an important lever to increase value.
Other notable findings of the 2013 survey include:
- Geography: Latin America and Eastern Europe have seen a significant growth in Shared Services Centers (SSCs) represented in the survey and show the greatest interest as locations for new centers
- Organization and governance: Organizations are increasingly using global process owners to drive process efficiencies and standardization across the Shared Services organization
- Scope: Even traditional corporate functions, such as Tax, Real Estate/Facilities, and Legal are moving towards a transactional SSC or outsourced model
- Operations: Challenges with attracting and retaining talent have decreased as SSCs find innovative ways to make Shared Services a career destination