Solutions

Global Business Services (GBS)

Solutions to help you assess, design and implement new service delivery models.

Our Global Business Services (GBS) group assesses, designs, and implements new service delivery and operating models that leverage a mix of shared services, outsourcing, and automation to generate greater effectiveness and efficiency, reduce costs, and ultimately enable growth. We also support established GBS organisations “move up the value curve” to expand their operations and utilise new tools and technologies to garner increase efficiencies and deliver increased value to their business.

Deloitte’s GBS practice has existed since the early stages of shared services (SSC) and outsourcing in 1990s and has grown to over 3,500 professionals worldwide. Our expert and diverse GBS team have worked with a number of clients across all industries to deliver over 600 shared services and outsource engagements delivering both business value and cost efficiency.

What is Global Business Services?

For many people when they hear Global Business Services they think of shared services centres. In the past, organisations used these shared services centres and outsourcing to improve service delivery and reduce costs. The current GBS model has a broader role in today’s organisations, using a common infrastructure and governance to deliver business support services across geographies, business units, functions, and business processes.

Global Business Services serve as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes. The role of the GBS in many organisations now is to be a multi- functional shared service centre or centre of excellence with shared leadership, methods, culture, and values.

Our approach

Our GBS team has a strong capability and experience delivering complex engagements across multiple geographies. There are a broad range of activities which we typically cover to best serve our clients’ needs, and these have been broken into three phases below.
 

  • GBS Feasibility Assessments – Support businesses to understand if GBS is an avenue to pursue based on current internal and external market factors
  • GBS Business Case Development – Conduct initial baselining and establish the required business case for implementation
     
  • GBS Operating Model Design – Define target operating model finance incorporating GBS and establish future global standard processes
  • GBS Design and Implementation Roadmap - Construct the blueprint and develop the transition plan to stand up / alter specified Finance operations within a shared service
  • GBS Implementation – Stand up new GBS centre and migrate the activities
     
  • Optimisation Assessment - Conduct maturity assessments on established GBS centers to identify areas for potential efficiencies and optimisation opportunities in three key areas that pose a significant potential for change – Experience, Insights and Speed
  • Optimisation Delivery - Implement identified optimisation initiatives to deliver increased efficiencies and further value to the business
     

Explore our latest GBS resources

Explore our latest GBS materials

Get in touch

Tom Hynes

Tom Hynes

Managing Director, Consulting

Tom is a Managing Director within Consulting, specialising in finance transformation, target operating models and global business services. He has extensive experience in providing programme and proje... More

Xiomara Sanchez

Xiomara Sanchez

Director - Consulting

Xiomara is a Director in Management Consulting. She has over 18 years’ experience in leading Transformation and Tech enabled programmes across multi-industry and clients. Xiomara leads across large sc... More

Aoife McCarthy

Aoife McCarthy

Director - Consulting

Aoife is a Director within the Finance & Performance practice of Consulting where she leads the Global Business Services team in Consulting. She has 10 years’ experience and has been involved and led ... More