The Future of Financial Services

How disruptive innovations are reshaping financial services

In 2014, Deloitte partnered with the World Economic Forum to explore the transformative potential of innovation for the Financial Services Industry, which resulted in the Future of Financial Services report. The next phase of the disruptive innovation financial services project in collaboration with Deloitte explored two further topics – Digital Identity and Distributed Ledger Technology (Blockchain) – with key potential as foundational enablers of future disruption.

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The Future of Financial Services: How disruptive innovations are reshaping the way financial services are structured, provisioned and consumed

Rapidly advancing technologies, evolving customer expectations and a changing regulatory landscape are opening doors to disruptive innovation in financial services. From crypto-currencies to big data to peer-to-peer lending, fintech innovations have captured the attention and imagination of customers, investors and incumbents.

However, the nature and extent of the impact that these innovations will have on the financial services industry remains unclear. This document captures the results of a series of multi-stakeholder dialogues that explored the potential for these innovations to transform the financial ecosystem as well as the risks and opportunities that could emerge from changes in the way financial services are structured, delivered and consumed in the future in the future.

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