Irish Government Robotic Process Automation Framework has been saved
Irish Government Robotic Process Automation Framework
Foreword from Shane Mohan, Government and Public Services Leader and Paul Quinn, Government Chief Procurement Officer
Through the Office of Government Procurement (OGP) Robotic Process Automation (RPA) Framework, we have had the pleasure of supporting a wide range of departments, offices and agencies in their process automation journeys. This Impact Report provides a series of case studies that identify the very material quantitative and qualitative benefits realised over the last 24 months. These include areas as diverse as COVID-19 test reporting in the HSE and automation of the Garda Vetting Matching Process in Health Business Services; automation of job seekers requests and Pandemic Unemployment Payment (PUP) arrears communications in the Department of Social Protection; automating pensions processes in the Department of Education and Skills; and automating PAYE and Customs processes in the Revenue Commissioners.
Through these and other projects thousands of hours have been saved, and other benefits such as improved timeliness, quality and accuracy delivered. Importantly, the Framework has also facilitated the building of skills and capability across our public services. This will enable the success achieved to date to be sustained and built upon.
Improving the delivery of services to the Irish people through reform and innovation is at the core of our Department’s work. Naturally, digital transformation is increasingly playing a key role in enabling such innovation and in supporting public servants to focus on meaningful work of value to the citizen. Indeed, “Digital First” is one of the key themes of the recently published Civil Service Renewal 2030 Strategy. In this respect, RPA represents a valuable case study of how digital innovation can deliver practical benefits for the public.
A key focus of this project from the outset was to empower public service staff to become self-sufficient in RPA through extensive training, upskilling and knowledge transfer supports. This collaborative and innovative solution provides all Irish public service bodies with cost-effective access to RPA software and services as well as the training in how to apply it to best effect.
This report highlights many of the positive benefits achieved through the delivery of this collaborative project in a collection of participating organisations. In a 12 month period alone, close to one million repetitive tasks have been processed, freeing up an estimated 110,000 hours of time for public servants in these organisations