RPA in Action: Department of Social Protection

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RPA in Action: Department of Social Protection

Delivering Automation and Building RPA Capability

The Department of Social Protection (DSP) saw a huge surge in Jobseeker’s applications in March 2020 as the Covid-19 pandemic closed businesses across Ireland. Robotic Process Automation (RPA) has proved to be highly successful in rolling out quick and stable solutions to deal with increased demands associated with the Covid-19 pandemic. The automation was further expanded to provide a solution to automate the issuing of PUP Arrears Statements which was designed, developed and deployed in 3 weeks. Automation has further assisted in the issuing of Medical Certificate Reminder letters for those applying for Illness Benefit again freeing up staff from the repetitive and simple workloads to focus on more rewarding work.

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