Customer and Marketing Strategy


Business Transformation

We focus on catalysing enterprise transformation, including shaping the business transformation strategy and prioritising strategic capabilities.

Successful businesses anticipate and own disruptions by setting their course and building the capabilities they need to stay ahead. Deloitte Strategy's Business Transformation practice works with executives to catalyse enterprise-wide business transformation, including shaping the business transformation ambition and strategy, formulating new business models and prioritising strategic capabilities and operating model imperatives.

This team works closely with Operations Transformation’s EMD team to further design these capabilities and operating models and convenes other Deloitte services to architect the complete business transformation program. Then, we help keep the moving parts connected, while maintaining visibility and a relentless focus on achieving the value our clients seek.

Our business transformation approaches, tools, and accelerators are applicable to the range of disruptors executive teams are tackling, today. Simply put, we create the context for our clients to pursue their transformation with confidence and offer the support to design and pursue an achievable transformation to realise their value ambitions.

Thinking big with business transformation

Business transformation initiatives require business leaders to rethink how the enterprise creates value today—and in the future. Incremental improvement is not enough to win in today’s exponentially disrupted business environment. Enterprises have to think big—and bold. Thinking big can help organisations unlock the value of transformation, unlock hidden opportunities, and generate new value.

The big question : What does effective transformation leadership look like?

Transformation requires leadership—a single dedicated and accountable executive at the top who can help shape the vision and guide strategy. But leadership alone isn't enough. Effective leadership can spell the difference between success and failure in a transformation effort. Read below to learn what makes transformation leaders effective, how to select the right candidate, how to hold leaders accountable, and how to avoid common mistakes that can derail your transformation efforts.

Achieving transformation objectives

When transformations are focused on capabilities, they tend to be more focused, more disciplined–and in the end, more successful. But which deserve your focus? Which will have the biggest impact? And what do you do with them?

Deloitte a Leader in business transformation consulting

Deloitte has been named a global leader in Business Transformation consulting by Forrester Research, Inc., in the report “The Forrester Wave™: Business Transformation Consultancies, Q3 2015.” Deloitte received the highest scores in all three of the evaluation criteria; Current Offering, Strategy and Market Presence (tied).

Contact us

David Reynolds

David Reynolds

Partner - Consulting

David is a partner in the firm’s Consulting practice, specialising in banking. David has 15 years’ experience providing consulting services to a wide range of domestic and international corporations, ... More

Donal Lehane

Donal Lehane

Partner - Consulting

Donal has over 14 years of experience in providing advisory and consulting services with a particular focus on large scale transformation programmes within the financial services industry. Prior to wo... More

Sinéad Smith

Sinéad Smith

Director - Consulting

Sinéad Smith is a Director in our consulting practice and has over twelve years Strategy Consulting experience. She has extensive experience in leading and project managing a range of strategy assignm... More