Services

Customer & Marketing

Brands that grow know that each customer interaction is an opportunity to connect. We call this elevating the human experience. It’s where best for brand meets best for customer.

This is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

Deloitte Digital use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.

Every part of our business is focused on the future of your business. With accuracy we meet you where you are today, with confidence we anticipate where you should be tomorrow, and with partnership we plot and travel the journey in between.

This transformation journey starts and ends with the customer, first understanding people’s real lives and then shaping your business future to deliver around them.

We call this Elevating the Human Experience.

Experiences are made by focussing on the moments that matter within them: the rational and emotional points of connection where your brand and business can offer more to your customer. These unmet customer needs, these future business opportunities, can be discovered and understood by design, connected continuously by technology, and elevated to be human by creativity.

Our team connects our talents in strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimisation (Run) to connect your business with its future in a way no traditional consultancy or agency can.

We do this in partnership, faster, and at scale with the full power of Deloitte, with our friends in the world’s leading innovative tech companies and with ready-made digital technology assets.

Creating beautiful crafted human experiences, focussed on meeting the moments that matter in your customers’ lives, and giving your business the competitive advantage and growth that digital transformation makes possible.

Now leaders in organisations everywhere can come to one place and have their business futures brought to life.

Explore additional resources

2020 Global Marketing Trends

Constant technological change and increasing reliance on digital can leave people wanting for human connection. 

A new age of digital storytelling

As technology often blurs the line between storyteller and listener, learn how can marketers use digital reality to their advantage.

Redefining the CMO

In the decades since it earned a place in the C-suite, marketing has changed fundamentally. Is it time to redefine the CMO role?

Key contacts

David Conway

David Conway

Partner - Consulting

David Conway is the Partner Lead for Customer & Marketing and has deep experience as a Technology Advisor and Delivery Manager in both the Financial Services and Public Sector. He specialises in enter... More

Ruairí Mitchell

Ruairí Mitchell

Partner - Consulting, Deloitte Digital

Ruairí is a Consulting Partner in Deloitte Digital primarily focussed in the Private Sector. Ruairí is a proven leader with twenty years' experience in a variety of Product and Technology roles. He ha... More

Yvonne Byrne

Yvonne Byrne

Partner - Consulting

Yvonne Byrne is the Partner Lead for Customer & Applied Design. Yvonne also leads the Customer Transformation practice within Deloitte, specialising in Customer experience analysis and design, channel... More