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Services

Digital Customer

Leverage insight-driven strategies and advanced technology solutions to energise sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up your brand happen in the sales and service experience. We not only help you make those memorable for your customers, but we integrate your whole business around those moments—whether it’s a trip into your supply chain, logistics, and fulfillment, or advancing the customer mindset of your employees and partners. We find value in the entirety of your business to keep your customers coming back for more.

 

 

It’s a digital world, and it’s where you’ll find your customers. It’s also a crowded space, where businesses compete 24/7 for the attention of consumers. Deloitte Digital can help you raise your game and turn your sales and service operations into digitally powered engines of growth.

One way to drive customer relationships and help boost results is by leveraging Deloitte Digital’s Salesforce solutions team which brings state-of-the-art knowledge to every engagement. We also leverage alliances with market leaders like Microsoft, ServiceNow, Oracle, and SAP.

Our teams work with you to imagine, deliver, and run the capabilities needed for cutting-edge, digitally enabled sales and channel systems. They’ll help you formulate your go-to-market strategy, taking into account design incentives, sales effectiveness, and a 360-degree view of the customer. They’ll also harness the game-changing power of technologies such as artificial intelligence, natural language processing, and cognitive computing.

With customers increasingly citing service as a key driver of loyalty to a brand, your business can’t sit still when it comes to delivering memorable service experiences. Deloitte Digital keeps you ahead of the game, helping you design and activate next-generation, digitally enabled customer service capabilities. We’ll work with you to combine the latest digital technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer care.

Immersive digital experiences, powered by technologies such as augmented and virtual reality, are the future of the customer experience. Deloitte Digital helps you deliver on that future now, combining technology and design with creative arts to build unforgettable human experiences—both digital and physical.

Explore additional resources

Beyond marketing: Experience reimagined

In the new world of marketing—personalised, contextualised, and dynamic—CMOs are partnering with their technology organisations to bring control of the human experience back in house, with a fresh arsenal of experience-focused marketing tools.

 

 

Millennials and beyond

Does a focus on millennials potentially masks the importance of other generations? Read what the research tells us.

 

 

Key contacts

David Conway

David Conway

Partner - Consulting

David Conway is the Partner Lead for Customer & Marketing and has deep experience as a Technology Advisor and Delivery Manager in both the Financial Services and Public Sector. He specialises in enter... More

David Walshe

David Walshe

Director - Consulting

David is a Director at Deloitte Digital, and leads the Salesforce practice in Ireland. David is a passionate advocate Salesforce.com. He was an early adopter of Salesforce, moving to consulting servic... More