Services

Operations Excellence

Our clients are having to negotiate a shifting landscape characterised by increasing customer expectations, economic and regulatory uncertainty, and rapid public adoption of new technologies and channels. Deloitte’s Operations Excellence practice works with clients across all sectors, applying next generation solutions and robotics and cognitive tools to transform disjointed operations into an integrated sales and service delivery system.

Explore Content

Services

  • Operational Integration —Integrate and align different departments or areas of the operating model 
  • Operating Model Design — Analyse the as-is operating model and design/implement a new operating model for the organisation
  • Customer Experience Performance Improvement —Improve the interaction with customers, from the initial sales process to ongoing customer servicing
  • Service Process Quality Tracking —Deliver quality assurance and ensure processes are in line with industry specific regulatory demands and compliance requirements
  • Business Process Design, Alignment & Automation —Improve the performance of business functions and align them with the operating model/strategy. This includes performance improvement through Robotic Process Automation and the application of Cognitive technologies
  • Business Case Development —Develop qualitative and quantitative analysis to help clients build the case for service transformation 
  • Business Requirements Definition — Define business requirements as part of large-scale technology transformation projects

Industries

  • Consumer & Industrial Products 
  • Life Sciences & Healthcare
  • Energy & Resources
  • Technology, Media and Telecommunications
  • Financial Services 
  • Public Sector

Meet our leaders

David Reynolds

David Reynolds

Partner - Consulting

David is a partner in the firm’s Consulting practice, specialising in banking. David has 15 years’ experience providing consulting services to a wide range of domestic and international corporations, ... More

Shane Mohan

Shane Mohan

Public Sector Lead Partner

Shane leads our public sector industry group and is a Consulting partner based in our Dublin office. He specialises in finance transformation, business model transformation (including shared services ... More

Donal Lehane

Donal Lehane

Partner - Consulting

Donal has over 14 years of experience in providing advisory and consulting services with a particular focus on large scale transformation programmes within the financial services industry. Prior to wo... More

David Hearn

David Hearn

Vice-Chairman and Partner - Consulting

David leads Deloitte’s Consumer and Industrial Products (C&IP) practice, covering Consumer Products, Retail, Travel Hospitality & Services, Industrial Products and Automotive sectors, for Ireland. He ... More