Services

Operations Excellence

Our clients are navigating a shifting landscape characterised by increasing customer expectations, economic and regulatory uscertainty, and rapid public adoption of new technologies and channels. Deloitte’s Operations Excellence practice brings a unique depth of sector and functional knowledge to transform core processes through agile delivery. We work with clients across all industries applying next-generation solutions, including robotics and cognitive tools, to optimize operations and ensure they meet the organization’s cost, customer experience and growth objectives.

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Experience

Helps  clients  design  and  deliver  processes  to  enhance  experiences  through  customer-led design.

Comply

Helps clients improve processes and transform in a landscape of increasing regulation.

Redesign

Helps  clients  redesign  processes  and  identify  opportunities  for  automation  to  improve customer experience and eliminate waste.

Digitize

Helps clients design processes that are digital by default and deliver across all channels.

Meet our leaders

David Reynolds

David Reynolds

Partner - Consulting

David is a Partner in Deloitte's Consulting practice with responsibility for banking. He has extensive experience providing consulting services to a wide range of domestic and international financial ... More

Shane Mohan

Shane Mohan

Partner | Head of Government & Public Services

Shane leads our Government & Public Services practice and is a Consulting partner based in our Dublin office. Our Government & Public Services practice serves clients across the National and Local Gov... More

Donal Lehane

Donal Lehane

Partner - Consulting

Donal Lehane is the Partner Lead for Operations Transformation. Donal has over 22 years of experience in providing advisory and consulting services with a particular focus on large scale transformatio... More

David Hearn

David Hearn

Global Consulting Leader - Consumer Industry

David Hearn is the Global Consulting Leader - Consumer Industry. David is also the Partner Lead for Technology, Strategy & Transformation and SAP, and has 30 years’ experience in helping clients with ... More