Robotic Process Automation

Deloitte’s Robotic Process Automation (RPA) offering can deliver  automated and improved business processes required to make your organisation more effective, and increase capacity in your teams.

We will assess your needs and match your requirements with technology that suits your purposes. Our RPA solution is built to realise benefits for you, fast.

Defining Robotic Process Automation

RPA has the potential to transform today’s workplace as dramatically as the machines of the Industrial Revolution changed the factory floor.

RPA is a way to automate repetitive and often rules-based processes. These transactional processes are typically located within a shared services centre or another transactional processing centre.

Software, commonly known as a ‘robot’, is used to capture and interpret existing IT applications to enable transaction processing, data manipulation and communication across multiple IT systems. Multiple robots can be seen as a virtual workforce – a back-office processing centre but without the human resources.

What processes are suitable to deploy with RPA?

RPA tools are best suited for processes with repeatable, predictable interactions with IT applications. These processes typically lack the scale or value to warrant automation via core systems transformation or if core systems transformation is not due to be implemented soon. RPA tools can improve the efficiency of these processes and the effectiveness of services without changing the underlining systems.

RPA software ‘robots’ perform routine business processes by mimicking the way that people interact with applications through a user interface and following simple rules to make decisions. Entire end-to-end processes can be performed by software robots with very little human interaction, typically to manage exceptions.

RPA can be used to automate processes that are:

  • Highly repetitive
  • Prone to error
  • Rules based
  • Time critical and seasonal

Why Robotic Process Automation?

The benefits of RPA solutions go beyond cost reduction and include:

  • Decreased cycle times and improved throughput
  • Flexibility and scalability
  • Improved accuracy
  • Improved employee morale – enables them to add more value
  • Allows time to innovate and focus on customer satisfaction
  • Detailed data capture

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John Kilbride

John Kilbride

Director - Consulting

Insurance innovation and disruption lead. John has almost 15+ years’ experience supporting Financial Services clients to define strategy, realise growth, develop products and services and deliver chan... More

Donal Lehane

Donal Lehane

Partner - Consulting

Donal has over 14 years of experience in providing advisory and consulting services with a particular focus on large scale transformation programmes within the financial services industry. Prior to wo... More

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Simon Murphy

Simon Murphy

Partner - Technology, Consulting

Simon leads the Technology Consulting practice in Ireland and is a member of the firm's EMEA technology leadership team. Simon has a particular focus on supporting CIOs in their role through the provi... More

Diarmuid Marrinan

Diarmuid Marrinan


Diarmuid leads the HR Transformation service line, specialising in HR Operations, Process & Technology, and HR Operating Model Design. Diarmuid has over 9 years consulting experience in these areas ga... More