ITIL Consulting Solutions

ITIL is the most widely accepted approach to IT service management. By using this approach, people, processes, and technology can be improved in the organization, enabling growth and change. The ITIL framework aims to transform IT and software service providers into customer-centric and service-oriented organizations. The ITIL framework covers all aspects of IT, including availability, performance, security, and continuity of service.

ITIL Assessment

The ITIL framework provides organizations with the toolset to analyze problems and handle challenges regarding tech-related services and operations. ITIL assessment allows the organization to identify the root cause for problems and craft a phased implementation plan, based on the organization’s priorities. The assessment addresses all the aspects (people, process, technology) leveraging the Deloitte ITIL Calculator which is used to assess the maturity level of practice implementation across the organization.


ITIL Consulting

Following the assessment, our consultants assist the client to implement the recommendations, including crafting policies and procedures, requirement documents, and design documents, managing the implementation project, testing, and eventually training. Our expertise enables us to break down the strategy into the finest details to ensure the successful implementation of the practices in your organization.

Contact our experts

Robert Dan Yanovich

Robert Dan Yanovich

Manager, ITIL Expert

Robert has 14 years of extensive experience in consulting for multinational corporates and government sector organizations. Robert specializes in the development and execution of result-driven IT oper... More

Ido Namir

Ido Namir

Partner, Human Capital & Knowledge Management Portfolio Leader, Consulting

  Ido has 20 years of extensive experience in consulting for organizations and companies all over the world. Ido specializes in development and execution of result driven knowledge management initiati... More