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Digital innovations for retail and SME banking in a post COVID-19 world
Indian banks and non-banking financial companies (NBFCs) have adopted technology to drive growth, operational efficiency, and customer experience. However, the COVID-19 outbreak and resultant government response have triggered significant structural and behavioral changes across retail and MSME customers.
Technology-led innovations have become the backbone of modern-day banking, helping effectively meet the needs of diverse sets of customers. In the past decade, Indian banks and non-banking financial companies have adopted technology to drive growth, operational efficiency, and customer experience
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