Solutions

Analytics and Cognitive Capability

Operate Service - Operate to Innovate 

Quick word on Analytics Operate

Our focus here is to enhance our clients’ business through actionable insights, using both technology and functional capabilities.

We provide L3, L2 and L1 Analytics Operate services across BI, Data Engineering, Data Science, AI, ML, and RPA, complementing our Advise and Implement Analytics Services. We also use Conversational AI to automate your Operate/Support processes and Predictive Analytics to predict your Ticket volumes and priorities for better work allocation.

Deloitte’s key advanced analytics offerings

Given the pace at which technology is changing, we’ve created a comprehensive and robust analytics ecosystem for insight-driven decision making across key business functions

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Customer Analytics
Understand Customer Needs

1) One view of the customer
2) Customer Segmentation
3) Customer life time value
4) Quality of Acquisition
5) Customer life management models (Cross sell & Up-sell)
6) Churn Prediction
7) Loyalty analytics
8) Next best action

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Marketing Analytics
Increase Demand

1) Marketing Mix Modeling
2) Marketing Spend Optimization
3) What-if analysis
4) Price sensitivity analysis and Optimization
5) Reach & Frequency Analysis
6) Trade & Consumer Promotion ROI analysis
7) Affinity analysis
8) Customer Website Clickthrough and Complaints Analytics

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Digital Analytics
Enrich Online engagement
Enrich Online engagement

1) Social media analytics
2) Search Analytics
3) User Interface Experience Development
4) Sentiment Analysis

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Sales Analytics
Create High performance sales-force

1) Sales force effectiveness
2) Field Target Setting
3) Incentive management
4) Territory management
5) Comprehensive sales dashboard

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Operations Analytics
Optimize Supply Chain

1) Inventory Planning and Management
2) Sales and Demand Forecasting
3) Order Fulfillment and scheduling
4) Network Optimization
5) Route-to market
6) Sourcing Strategy
7) Proactive Sensing
8) Conversational AI and Contact Center Analytics
9) Predictive Maintenance etc.

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HR & Finance Analytics
Enhancing HR & Finance efficiency

1) Talent and workforce analytics
2) Attrition prediction
3) Manpower planning and scheduling
4) Finance and Performance Analytics
5) Digital Finance workforce
6) Revenue, Cash Flow, and Transaction Forecasting
7) Commodities Price prediction
8) Financial Reporting and CFO dashboards

Connect with us

Vijay Gopalakrishnan

Vijay Gopalakrishnan

Partner, Consulting, Deloitte India

Vijay is a Partner in Deloitte India’s Analytics and Cognitive Consulting practice and has 20 years of Consulting Delivery, Technology Implementation, and Technology Sales experience. Most of this has... More

Vijay Mani

Vijay Mani

Partner, Banking & Capital Markets Leader, Deloitte India

Vijay leads Banking & Capital Markets for Deloitte India. He is based in Mumbai. He has over 25 years of financial services consulting experience spanning strategy, business planning, organisational t... More

Aditya Mina

Aditya Mina

Partner, Consulting, Deloitte India

Aditya is Partner in SA&MA: Strategy & Business Design, service area and is based in Delhi. He has over 23 years of experience advising CxOs in orchestrating offshoring and outsourcing strategies acro... More