Michelle is a managing director in Deloitte Consulting LLP’s Methods & Tools group, which is responsible for driving consistency, reliability and efficiency in global client service delivery through innovative solutions, methods and tools. Deloitte’s delivery approach spans the spectrum of agility, includes design thinking, automation, advanced testing and DevOps. Deloitte’s delivery approach constantly evolves to address market trends and client needs. Michelle joined Deloitte Consulting LLP in 1997 after starting her career in the retail industry. She has successfully led many large technology implementations in client service. Her focus is on transformation through technology and organizational change management.