Technological advances, demographics, consumers, and talent markets are shaping the future of work, creating threats and opportunities. Learn how government employees and machines can work together to optimize our collective impact.
Work has always played a pivotal role in people’s lives. We spend most of our lives at work, and as a result, work gives us a sense of purpose and is often an integral part of our self-identity. This may explain why seeing the word “robot” before job titles—robot barista, robot bartender, and even robot artist—can be unsettling. Stories and studies about how technology, particularly automation and artificial intelligence, could destroy jobs dominate the headlines, painting a bleak picture of the future of employment. Government jobs are not immune to this trend.
Technology advances, changing demographics, and the growing influence of consumers and talent markets are shaping the future of work, creating threats as well as opportunities. So how can organizations use this shifting landscape as an opportunity to improve how work is done? How do we design a future that preserves the human elements of work? How do we learn to work with machines and robots in a way that optimizes our collective impact? Let’s explore the possibilities.
Read more from the Government and public services collection
Subscribe to receive related content from Deloitte Insights
To bring these ideas to life, we have developed a series of personas, profiles of government employees in the future. While each profile includes a job description, it also shows—through the eyes of the worker—what a typical day might entail. How have these jobs changed? What tools and resources do they have access to? What kinds of skills and career trajectory do they have?
By imagining what the future of government jobs could look like, we can begin to address what needs to happen to make that vision a reality. In this way, instead of being something that just happens to the workforce, the evolution of work and jobs can be designed for the workforce and for organizations.
Consider how emerging technologies may enable government work to become more impactful and productive, increase decision-making capability, and better support the overall well-being of employees. Some jobs might take new forms; other, entirely new jobs may be created. Here are some universal shifts we envision:
As various forces of change continue to redefine work, it is clear that the traits that make us uniquely human, the things machines cannot do, are our biggest assets. Reimagining how work might change from the perspective of those who work in different government roles can be a powerful first step toward designing a future that capitalizes on those strengths.