Mastering the people side of operational readiness

Insights

Mastering the people side of operational readiness

Operation go-live!

Up to 30 percent of the value of a capital program can be destroyed due to operational readiness failures.

How can early and iterative readiness planning, testing, and exercising help to deliver a seamless operation from day one?

Achieving operational readiness in capital projects is complex, high profile, and a major consideration even from the early stages of a program.  

Yet traditional approaches to readiness planning often do not go far enough in addressing the human factor so critical to go-live success.

Innovative techniques, insights, and key success factors

Drawing on recent success stories, including the London 2012 Games, our latest capital projects report explores mastering the people side of operational readiness, including:

  • Innovative techniques in experiential learning and exercising 
  • What we can learn from the military
  • How early should readiness planning start
  • Key success factors in achieving operational readiness in capital projects

For more information or to discuss your capital project, please contact infrastructure@deloitte.com.

Operation go-live!

In the complex interplay between technology, infrastructure, and process, it is often the 'people' side of delivering the operation that presents the greatest challenge.

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