Deloitte predicts that in 2014, there will be 100 million eVisits globally, potentially saving over $5 billion when compared to the cost of in-person doctor visits and representing growth of 400 percent from 2012 levels.
Short messaging services versus instant messaging
Deloitte predicts that in 2014 instant messaging (MIM) services on mobile phones will carry more than twice the volume of messages sent via a short messaging service (SMS). This is a significantly greater ratio than in 2012, when 1.1 instant messages were sent for every text message.
According to Deloitte research, by 2016, smartphones, used as part of a shopping experience, could impact 17-21 percent of retail sales — a whopping $627-$752 billion. If you are not preparing for that today, you are already behind the curve.
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Digital Consumer Trends 2014
Powerful trends are transforming the technology, media, and telecommunications industries. What recent developments could impact you? We'll discuss on Thursday, March 27, 2014.