Short messaging services versus instant messaging
Deloitte predicts that in 2014 instant messaging (MIM) services on mobile phones will carry more than twice the volume of messages sent via a short messaging service (SMS). This is a significantly greater ratio than in 2012, when 1.1 instant messages were sent for every text message.
Deloitte predicts that in 2014, there will be 100 million eVisits globally, potentially saving over $5 billion when compared to the cost of in-person doctor visits and representing growth of 400 percent from 2012 levels.
Phablets are not a phad
Deloitte predicts that in 2014 shipments of phablets will represent a quarter of smartphones sold, or 300 million units. This is double the 2013 volume, and ten times 2012 sales. However, 2014 might be the peak year for phablets, as most users will not want such a large device.