Process Analysis in Financial Services has been saved
Process Analysis in Financial Services
This document outlines how banks can leverage process analysis and process mining techniques to swiftly identify areas of improvement and work towards becoming a customer-centric organization.
Banks around the world are embarking on a transformation journey to balance between process efficiency, cost optimization and customer experience.
With a focus on meeting emerging customer needs, particularly after recent disruptions and challenges caused by the COVID-19 pandemic, banks are looking at thoroughly analyzing their processes to unearth direct and indirect improvement opportunities.
This document sheds light on selected key approaches used by Deloitte to identify key pain-points and understand process inefficiencies, thus enabling banks to simplify processes, eliminate waste and strive for continuous improvement to meet customer expectations and maintain business profitability.