Service

1. Initial information to help you plan your business trip (flight or train schedule):

*

very bad

neutral

good

excellent

2. Options offered (route and ticket prices):

*

very bad

bad

neutral

good

excellent

3. Ability to react to URGENT requests:

*

very bad

bad

neutral

good

excellent

4. Ticket (air and train) issuing; change or return services (consider: speed – fast/slow? errors- yes/no? etc):

*

Very bad

bad

neutral

good

excellent

5. Overseas (outside Kazakhstan) hotel bookings:

*

very bad

bad

neutral

good

excellent

6. Overseas (outside Kazakhstan) transportation:

*

very bad

bad

neutral

good

excellent

7. Implant-agent’s performance (speed, initial information provided, initial information filtration and accuracy of information):

*

very bad

bad

neutral

good

excellent

8. Service quality of the FCM TS 24/7 office (speed, initial information provided, initial information filtration and accuracy of information):

*

very bad

bad

neutral

good

excellent

9. Level of English-language services provided by the Implant-agent and 24/7 office:

*

very bad

bad

neutral

good

excellent

10. Price of options offered:

*

very bad

bad

neutral

good

excellent

11. Delivery of hardcopy tickets (cases when tickets can only be issued in paper form; fast/slow):

*

very bad

bad

neutral

good

excellent

12. FCM TS processing of your personal trip requests:

*

very bad

bad

neutral

good

excellent

13. Question for Deloitte Travel coordinators – please assess FCM TS performance (travel policy compliance, speed and price; the quality of registers and reports; submission of invoices – on time/late; the filtration of Deloitte employees by entity and third party filtration):

*

very bad

bad

neutral

good

excellent

N/A - Choose if you are not a Travel coordinator

14. Question for Deloitte Finance department – please assess FCM TS performance (invoice and financial register submission – on time/late, correct/incorrect amounts – vs. contract; division of invoices by Deloitte entity, third party invoices):

*

very bad

bad

neutral

good

excellent

N/A - Choose if you are not a member of the Finance department

15. Your suggestions for travel agency improvements (select an option or make a suggestion):

*

Re-tender and select another travel agency

Suggest other vendors that have provided an excellent service (comment on all positive aspects of their services)

Audit & Assurance

Financial Advisory

Consulting

Tax

Legal

Risk advisory

Consumer

Energy, Resources & Industrials

Financial Services

Life Sciences & Health Care

Technology, Media & Telecommunications

Job search

Experienced Hires

Students

Life at Deloitte

Alumni

Service Quality Survey for FCM Travel Solutions