Legal Operating Model


Legal Operating Model

An array of events can trigger the need for a legal operating model transformation. A merger, the appointment of a new CEO or general counsel, a cost challenge, or a change in business strategy can force organizations to re-evaluate aspects of their legal functions.

Deloitte Legal helps organizations seeking to change their legal operating models, whether with a large-scale, end-to-end transformation or with a targeted assessment of a particular area.

Our solutions can:

  • drive efficiency via process improvements and technology adoption
  • improve service delivery and reduce bottlenecks
  • modernize risk-management protocols
  • reduce legal spend
  • enable the legal team to focus on critical and strategic initiatives


Operating model assessment

Depending on each client’s needs, we can map out and coordinate a full-scale legal operating model transformations or smaller, targeted changes to specific areas.

Our deliverables include a current-state assessment and a detailed roadmap to the defined vision state. Our methodology incorporates each organization’s unique activities, risks, and cost base/levers.

Current-state assessment

May include elements such as:

  • Stakeholder engagement (legal and internal customer)
  • Legal service catalogue
  • Legal risk analysis
  • Activity analysis
  • Cost analysis

Vision state

A clear target operating model design, i.e.:

  • Organizational structure
  • People
  • Process
  • Technology
  • Data
  • KPIs


In-house lawyers would benefit from thinking about shaping their department in terms of “legal operating models.”

A legal operating model consists of:

  • The strategic direction of the department
  • The governance of the function
  • The tasks and services to be delivered
  • The enablers or infrastructure that support these activities
  • Models bring clarity. They provide systematic benchmarking to compare against similar businesses. An operating model helps assess operational performance (efficiency, effectiveness, and customer satisfaction), and it is a useful tool when planning any structural reorganization.
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