Business Model Transformation Leader
191 Peachtree St.
Susan is a principal with Deloitte Consulting LLP and leader of the Business Model Transformation practice and cross-functional Service Delivery Transformation services. With over 20 years of consulting experience, she specializes in leading organizations through complex restructuring of their back office service delivery models and has a deep expertise in shared services. Susan also leads the creation of industry leading research that is used around the globe by her clients and the industry.