Consumer business

Consumer Business

Today's marketplace requires consumer businesses to understand and anticipate evolving consumer needs and respond rapidly with relevant products and solutions. Deloitte member firms are here to help. Consumer Business sectors are part of the Global Consumer & Industrial Products Industry group.


Retail Globalization

This report identifies six key aspects of globalization that can create roadblocks for retailers considering international expansion: Assessing risk, both the organization’s threshold for it and the risk from local competitors. 


China’s Express Sector Development Report 2014

The Chinese express delivery sector is the second-largest in the world and is still growing. What is driving that growth – and why?


Bold ideas that can improve your bottom line

Using 14 questions as a framework for analysis, this paper provides more insight into the pricing and profitability value chain for postal operators.


Global Predictions 2017

Discover the major Technology, Media & Telecomms trends that will impact your business in the 2017 edition of Deloitte’s predictions for the TMT sectors. They reveal the perspectives gained from hundreds of conversations with industry leaders, and thousands of consumer interviews across the globe. 


Leveraging the Web to Sell and Serve Enterprise Customers in the Postal Industry

What 10 key functional areas should you address to develop customer-centric websites?


The Asia Pacific Opportunity

POST-EXPO is the world's leading exhibition and conference for the postal, parcel and courier industries. With these industries showing such strong growth in Asia-Pacific, this expo will explore the challenges and opportunities for operators in the region.


The ripple effect

Deloitte, named a Vanguard Leader by Kennedy in Supply Chain Risk Management Consulting in 2012, surveyed 600 manufacturing and retail executives to learn how they view the growing challenge of supply chain risk. 


Regulatory Trends in the consumer goods industry

The most effective regulatory frameworks typically recognize the need to clearly understand who benefits and who feels the pinch from the regulation. The ability to quantify these costs and benefits is often an essential step in evaluating the net impact of the policy. 


For marketers who want to push boundaries

Deloitte Digital presents EngageMe for the retail industry. Serve your audience a personalized, relevant message every time and learn from their behavior using the EngageMe marketing accelerator built on the Salesforce platform.


Deloitte Analytics

Learn how organizations like yours are leveraging analytics techniques, such as predictive modeling, help drive growth and plan for change.



Innovation, transformation, and leadership in your market. 


The connected consumer evolves

Globalization, the economy, health & wellness, sustainability, and technology are as important today as ever for consumer goods companies. How have these trends evolved as the digital revolution has put power in the hands of consumers?


Sustainability for consumer business companies

This report looks at what it will take for consumer businesses to place sustainability at the center of what they do and how they do it. 

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Paul Vogel


Daryl Jackson

Global Leader, Postal

Kurt Proctor-Parker

Partner, Consulting


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A Restoration in Hotel Loyalty

Is it possible to increase the effectiveness of loyalty programs?.


The food value chain

This report addresses stakeholders across the food value chain: producers, processors, retailers and distributors, consumers, and governments/NGOs/regulators.


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