Consumer business

Consumer Business

Today's marketplace requires consumer businesses to understand and anticipate evolving consumer needs and respond rapidly with relevant products and solutions. Deloitte member firms are here to help. Consumer Business sectors are part of the Global Consumer & Industrial Products Industry group.

Consumer Business Consumer Products Retail, Wholesale & Distribution Travel, Hospitality & Services Back to Consumer & Industrial Products

Analysis

Navigating the new digital divide: Global edition

A global summary of findings from nine countries on digital influence in retail

Global Consumer and Industrial Products

Perspectives

Global Powers of Retailing 2017

The art and science of customers
Health Wellness

Perspectives

Health & Wellness Progress Report

Empowering consumers to make healthier choices
World Economic Forum

Perspectives

Building partnerships for sustainable agriculture and food security

A guide for country-led action

Perspectives

Global Powers of Luxury Goods 2017

The new luxury consumer
Health Wellness

Perspectives

Global Powers of Consumer Products 2015

Connecting with the connected consumer
facebook social media in travel

Perspectives

Social? That’s for consumers

For travel companies, social media means business
Football Money League

Article

Deloitte Football Money League 2017

Planet Football
impact that matters

About us

Making an impact that matters

Stories of purpose

Perspectives

How can posts worldwide capture their share of e-commerce shipping?

Last Mile Innovation

Perspectives

Retail Globalization

This report identifies six key aspects of globalization that can create roadblocks for retailers considering international expansion: Assessing risk, both the organization’s threshold for it and the risk from local competitors. 

Perspectives

China’s Express Sector Development Report 2014

The Chinese express delivery sector is the second-largest in the world and is still growing. What is driving that growth – and why?

Perspectives

Bold ideas that can improve your bottom line

Using 14 questions as a framework for analysis, this paper provides more insight into the pricing and profitability value chain for postal operators.

Predictions

Global Predictions 2017

Discover the major Technology, Media & Telecomms trends that will impact your business in the 2017 edition of Deloitte’s predictions for the TMT sectors. They reveal the perspectives gained from hundreds of conversations with industry leaders, and thousands of consumer interviews across the globe. 

Perspectives

Leveraging the Web to Sell and Serve Enterprise Customers in the Postal Industry

What 10 key functional areas should you address to develop customer-centric websites?

Events

The Asia Pacific Opportunity

POST-EXPO is the world's leading exhibition and conference for the postal, parcel and courier industries. With these industries showing such strong growth in Asia-Pacific, this expo will explore the challenges and opportunities for operators in the region.

Perspectives

The ripple effect

Deloitte, named a Vanguard Leader by Kennedy in Supply Chain Risk Management Consulting in 2012, surveyed 600 manufacturing and retail executives to learn how they view the growing challenge of supply chain risk. 

Perspectives

Regulatory Trends in the consumer goods industry

The most effective regulatory frameworks typically recognize the need to clearly understand who benefits and who feels the pinch from the regulation. The ability to quantify these costs and benefits is often an essential step in evaluating the net impact of the policy. 

Solutions

For marketers who want to push boundaries

Deloitte Digital presents EngageMe for the retail industry. Serve your audience a personalized, relevant message every time and learn from their behavior using the EngageMe marketing accelerator built on the Salesforce platform.

Services

Deloitte Analytics

Learn how organizations like yours are leveraging analytics techniques, such as predictive modeling, help drive growth and plan for change.

Services

Consulting

Innovation, transformation, and leadership in your market. 

Perspectives

The connected consumer evolves

Globalization, the economy, health & wellness, sustainability, and technology are as important today as ever for consumer goods companies. How have these trends evolved as the digital revolution has put power in the hands of consumers?

Article

Sustainability for consumer business companies

This report looks at what it will take for consumer businesses to place sustainability at the center of what they do and how they do it. 

Contact us

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Tim Hanley

Senior Partner, Deloitte United States (Deloitte LLP)

Global Leader, Consumer & Industrial Products

Paul Vogel

Director

Daryl Jackson

Global Leader, Postal

Kurt Proctor-Parker

Partner, Consulting

Careers

Life at Deloitte

People make Deloitte one of the best places to work. What’s great about the people? That’s an easy answer. They are exceptional. Each person is unique and valued for that, among the best and brightest in the business, and takes pride in his or her achievements and the success of others.

Analysis

A Restoration in Hotel Loyalty

Is it possible to increase the effectiveness of loyalty programs?.

Perspectives

The food value chain

This report addresses stakeholders across the food value chain: producers, processors, retailers and distributors, consumers, and governments/NGOs/regulators.

Perspectives

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