Digital Solutions Story

Reinventing how clients interact with customers

When the internal efforts of a leading manufacturer and distributor of life science research and clinical diagnostic products needed a boost in developing a more-effective e-commerce platform, it turned to Deloitte to incorporate e-commerce into its marketing and sales channels.

"The client wanted a stronger online presence to be more competitive and satisfy customers' requirements. They decided an informed, outside perspective could help them take their work to the next level," explains [DELOITTE].

Deloitte Japan delegates

When the internal efforts of a leading manufacturer and distributor of life science research and clinical diagnostic products needed a boost in developing a more-effective e-commerce platform, it turned to Deloitte to incorporate e-commerce into its marketing and sales channels. "The client wanted a stronger online presence to be more competitive and satisfy customers' requirements. They decided an informed, outside perspective could help them take their work to the next level," explains [DELOITTE].

Deloitte developed a business case, an online strategy, and a three-year Web platform roadmap. Two-and-a-half years later, the Deloitte team had delivered four major releases to build the client's e-commerce channel; internationalized all Web systems; and created competitive, state-of-the-art business-to-customer (B2C) and business-to-business (B2B) capabilities to serve more than 150 countries. The team continues to work with the client to extend the channel and increase sales.

The Deloitte Japan team gathered to brainstorm client solutions. The meeting, held in Tokyo in April, included client representatives and Deloitte Japan health care and life sciences leadership.

The Deloitte Japan delegation convening to brainstorm a solution and action plan for a life sciences and health care client

Today, the client's online revenue is up sharply. Half of its orders are placed online compared to 20 percent before Deloitte's involvement. And the average order value has increased more than 25 percent. "When we got the opportunity to help, we showed their leaders how Deloitte's knowledge of the market, technical expertise, and project management discipline could help the company grow global online revenues in its B2C and B2B markets," [DELOITTE] says. "The proof is in the results."

 

[Caption] The Deloitte Japan team gathered to brainstorm client solutions. The meeting, held in Tokyo in April, included client representatives and Deloitte Japan health care and life sciences leadership.

[Caption] The Deloitte Japan team gathered to brainstorm client solutions. The meeting, held in Tokyo in April, included client representatives and Deloitte Japan health care and life sciences leadership.

 

The Deloitte Japan team gathered to brainstorm client solutions. The meeting, held in Tokyo in April, included client representatives and Deloitte Japan health care and life sciences leadership. Photo courtesy of Deloitte Japan.

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Today, the client's online revenue is up sharply. Half of its orders are placed online compared to 20 percent before Deloitte's involvement. And the average order value has increased more than 25 percent. "When we got the opportunity to help, we showed their leaders how Deloitte's knowledge of the market, technical expertise, and project management discipline could help the company grow global online revenues in its B2C and B2B markets," [DELOITTE] says. "The proof is in the results." 

Top banner photo courtesy of Deloitte Japan. The Japan team gathered to brainstorm client solutions. Meeting in Tokyo in April, Deloitte Japan leadership and client representatives brainstormed solutions to approach their customer satisfaction issues.

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Top banner photo courtesy of Deloitte Japan. The Japan team gathered to brainstorm client solutions. Meeting in Tokyo in April, Deloitte Japan leadership and client representatives brainstormed solutions to approach their customer satisfaction issues.

Top banner photo courtesy of Deloitte Japan. The Japan team gathered to brainstorm client solutions. Meeting in Tokyo in April, Deloitte Japan leadership and client representatives brainstormed solutions to approach their customer satisfaction issues.

Sponsorship

Taking your organization somewhere it's never been before? Getting there will take a team that just gets it, from business strategy to technology. That's where the global alliance between Deloitte and Oracle can make all the difference.

Deloitte was the first SI to achieve Global Cloud Elite Status within Oracle's Partner Network Cloud Program. But what does that mean for you and your company? It means Deloitte has demonstrated full investment in the depth and breadth of Oracle Cloud solutions as well as a dedication to delivering them to joint customers.

As the Global Sponsor for Oracle OpenWorld for the fifth consecutive year, Deloitte will once again shape the conference and its agenda. With Cloud technology implementations on the forefront of our client's minds, our practitioners are ready to engage. From Oracle Cloud specific demos and learning sessions in our Deloitte booth, to a wide-variety of speaking sessions, and access to Oracle and Deloitte leadership throughout the week.

Talk to Us


Mark Hurd, CEO, Oracle & Jeff Davis, Global Oracle Alliance Leader, Deloitte Consulting

Whether you are looking to attend our hot topic theatre presentations, interact with practitioners during live solution demos in our innovation center at our main booth, or simply drop by to learn more about Deloitte's Oracle capabilities and services, the Deloitte exhibits are a value-packed destination at Oracle OpenWorld.

Locations:
Main Deloitte Booth | Moscone South | Booth #1101
HCM Central Exhibit | The Palace Hotel
CX Central, ERP & EPM Central Exhibit | Moscone
West Big Data Showcase Exhibit | Moscone South

Hours:
Monday, September 19 | 10:15 am - 5:30 pm
Tuesday, September 20 | 10:15 am - 5:15 pm
Wednesday, September 21 | 10:15 am - 4:15 pm

Speaking Sessions

Deloitte will play a leading role in OpenWorld agenda, with practitioners addressing a wide range of topics within industry and audience centrals. Explore when and where you can access our speaking sessions in the agenda below.

Sunday, September 18, 2016

Conference Sessions

Southern Ontario OAUG Meeting | 8:00 - 8:45AM | Moscone West 2009 | Explore

Take Control of Retirement Operations: PeopleSoft Pension Administration/ HelpDesk | 8:00 - 8:45AM | Moscone South 309 | Explore

Oracle HCM Cloud Separation: A Case Study | 2:15 - 3:00PM | Moscone South 308 | Explore

Brave New World: Wild, Wild West of Human Resources Analytics and Big Data | 3:30 - 4:15PM | Moscone South 308 | Explore

OAUG Cloud ERP Special Interest Group Meeting | 3:30 - 4:15PM | Moscone West 2002/2004 | Explore

Monday, September 19, 2016

Industry Central
General Session: Consumer Goods | 11:00 - 12:30PM | Marriott Nob Hill A/B | Explore

General Session: Financial Services and Insurance | 11:00 - 12:30PM | Golden Gate A | Explore

HCM Central
General Session: HCM Cloud Roadmap and Strategy | 1:00 - 2:30PM | The Palace Hotel, Grand Ballroom | Explore

General Session: Latest Trends in HCM - Connecting the Dots | 3:00 - 4:30PM | The Palace Hotel, Grand Ballroom | Explore

Conference Sessions

Deloitte Platform as a Service | 11:00 - 11:45AM | Moscone South 302 | Explore

Transforming to the Student Cloud Horizon | 1:30 - 2:15 PM | Marriott Marquis - Salon 15 | Explore

Getting to Cloud ERP and Planning and Budgeting Cloud with Speed, Agility, and Right Processes 1:30 - 2:15 PM | Marriott Marquis - Golden Gate A | Explore

Key Performance Indicator Hierarchy Mappings with Oracle E-Business Suite Business Processes | 2:45 - 3:30PM | Marriott Marquis Salon 12 | Explore

Tuesday, September 20, 2016

ERP Central

Finance Takes Control and Transforms with the Cloud | 10:45 - 12:00PM | Moscone West 3001 | Explore

Conference Sessions

How to Modernize Analytics Environments with Oracle, Deloitte, and SAS | 5:15 - 6:00PM | Moscone South 304 | Explore

Wednesday, September 21, 2016

Conference Sessions

From Information to Insight: Providence's Path Toward the Triple Aim.| 9:00 - 9:45AM | Marriott Marquis Nob Hill A/B | Explore

Survey of Data Management Practices in Banking | 11:30 - 12:15PM | Marriott Marquis Golden Gate A | Explore

Putting Oracle to Work: A Ballard Case Study in Implementing Oracle Cloud | 1:30 - 2:15PM | Moscone West 3001 | Explore

Leading Through Disruption: How HR Can Empower the Organization with Oracle HCM Cloud | 1:30 - 2:15 PM | Palace – Presidio | Explore

Oracle HCM Cloud: Lessons from the Cloud-A Realistic Perspective | 4:15 - 5:00PM | Moscone South 304 | Explore

Billing Process Management on Federal Project Contracts using Oracle R12 EBS | 4:14 - 5:00PM | Moscone West 3016 | Explore

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