deloitte unveils its 2018 global human capital trends report

Press releases

Deloitte unveils its 2018 Global Human Capital Trends report

Press Release

Thursday 3 May 2018

Organizations face skills gaps, workplace shifts, a more vocal and empowered workforce, and societal call to action, as nearly three-quarters of executives rate AI as a critical issue.

Luxembourg, 02 May 2018: Amid concerns about automation, the need for new skills, an aging workforce and tightening labor markets, the make-or-break issue facing companies this year is the need for realignment among the senior leadership teams to focus on the evolving role of business in today’s society. In its 2018 Global Human Capital Trends report, “The Rise of the Social Enterprise,” Deloitte examines the increasing expectations of the individual and the breathless pace at which technology is shaping organizations’ human capital priorities.

With more than 11,000 HR and business leaders weighing in, this year’s Global Human Capital Trends report is the largest longitudinal survey of its kind. Respondents overwhelmingly point to the need for a symphonic leadership—a team-based, cross-disciplinary approach to tackling complex issues—with 85 percent calling this trend important or very important. Survey results suggest that companies where senior executives regularly collaborate are one-third more likely to be growing 10 percent more than companies whose leadership operates in siloes.

Towards a social enterprise
Increased transparency and heightened political awareness have drawn widespread attention to the role of business as a driver of change in society. Organizations find they are increasingly expected to exercise their ability to do social good, both externally for customers, communities and society, as well as internally for their employees. True social enterprises must take a total stakeholder approach to pressing public issues to maintain reputation and relevancy.

“The external and the internal environments are equally important when it comes to behaving as a social enterprise. Organizations have to listen carefully to not just business partners and customers but all parties in society that an organization influences and is influenced by.” States Basil Sommerfeld, Partner and Leader of Operations Excellence & Human Capital at Deloitte Luxembourg. “Organizations also need to invest in the broader social ecosystem, starting with an organization’s own employees and to actively manage its position in the social ecosystem by engaging with stakeholders and strategically determining and pursuing the kind of relationship it wants to maintain with each.”

New career models
In the past year, organizations have become increasingly focused on how automation-induced job shifts will impact individuals. The Deloitte research shows that more than 4 in 10 companies believe automation will have a major impact on jobs, and 61 percent are now actively redesigning jobs around AI and robotics.

Against this backdrop, companies and individuals realize that the traditional career model is becoming defunct. Forty-seven percent of those surveyed consider building new career models and skills as very important. More than 54 percent have no programs in place to build the skills of the future, and only 18 percent feel they give employees opportunities to develop themselves.

Leveraging technology
With the deployment of AI, robotics, automation, and people analytics showing no signs of slowing down, companies are reconciling a demand for human skills and the need for increased productivity. While 72 percent of respondents see this area as important, only 31 percent feel ready to address it.

“Automation is here to stay and will improve scale, speed and quality,” comments Stephan Tilquin, Talent Leader at Deloitte Luxembourg. “But it’s important to remember that as routine work is automated, new jobs will be created—jobs that are more service-oriented, interpretive, social, and play to our essential human skills. Only companies that redesign how work gets done to leverage these skills will be able to stay a step ahead of their competition,”

The results of the full global report is available at:

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In Luxembourg, Deloitte consists of 100 partners and over 2,200 employees and is amongst the leading professional service providers on the market. For over 65 years, Deloitte has delivered high added-value services to national and international clients. Our multidisciplinary teams consist of specialists from different sectors and guarantee harmonized quality services to our clients in their field. Deloitte General Services, société à responsabilité limitée, is an affiliate of the Luxembourg member firm of Deloitte Touche Tohmatsu Limited, one of the world’s leading networks of professional services firms.

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