benchmarking 248 financial institutions


Benchmarking of 248 financial institutions

Are EMEA banks prepared for the new world of banking?

"Digital" is an oft-repeated mantra in banking that in the space of a few short years has progressed from the fringe to the core of banks’ strategic agendas.

Executive summary

This shift is visible in the annual reports of Europe’s 20 biggest financial institutions, where “digital” was mentioned an average of once per report in 2011 but 55 times per report in 2016. The reasons for this shift are clear: changing consumer preferences driven by technological advancement, competition from FinTech start-ups, and changing regulations, with the European Union’s Payment Services Directive (PSD2) coming into force in January 2018.

PDF - 285kb

Inside Magazine issue 18, June 2018

Inside is Deloitte’s quarterly magazine offering an exclusive insight into best practices, trends and opportunities faced by our clients across all industries.

Inside focuses on the main hot topics relevant for the market (Asset management, Banking, Insurance, Public sector, Healthcare, Private equity, Real estate, TMT, Manufacturing and consumer business, Transport and logistics).

PDF - 11.2mb
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