Re-envisioning the customer banking experience


Re-envisioning the customer banking experience

Deloitte’s digital bank solution is fundamentally changing customer relationships with new ways to create value. The solution is designed to build in-depth client relationships, enhance productivity, and enable banks to engage more holistically with clients anywhere and on any device. Built on the Salesforce Financial Services Cloud, Deloitte Digital has created a pre-configured digital banking accelerator that will help to enable banks to create value by offering customers banking solutions that are tailored to their individual needs, behaviors, and patterns.

Executive Summary

Many banking customers’ expectations are changing the way banks interact with them on a daily basis. As a result, new technologies, non-traditional competitors, and regulatory changes are disrupting the banking world, pressured by more and more sophisticated customers. To compete in today’s shifting landscape, it is important for banks to wow their customers with experiences that are genuinely surprising in both their function and appearance. Addressing these changes may require speed and innovation to maintain exceptional customer loyalty and advocacy.

Many banks that are succeeding in today’s digital world are transitioning from a product-centric approach to a need-based customer model so that they are well positioned to add value anytime, on any device, as if it were a human interaction.

PDF - 710kb

Inside Magazine EMEA Technology, November 2017

Inside is Deloitte’s quarterly magazine offering an exclusive insight into best practices, trends and opportunities faced by our clients across all industries.

Inside focuses on the main hot topics relevant for the market (Asset management, Banking, Insurance, Public sector, Healthcare, Private equity, Real estate, TMT, Manufacturing and consumer business, Transport and logistics).

PDF - 4mb
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