Skip to main content

Define Digital Strategy

Deloitte Digital case study: Private Bank

Business Issue

  • Once the main wave of regulatory project passed, the bank wanted to address the challenges it faces due to new technologies, new entrants, generational and cultural shifts 
  • It reached out to Deloitte for support in defining its digital strategy including among others: digital ambition, digital value proposition and dedicated roadmap 

Solution

The activities carried out include:

  • Highlight market trends, competition positioning and employee expectations through benchmarking against local players and workshops 
  • Define the value proposition by identifying and prioritizing value drivers, customer journeys and digital projects
  • Formalize the functional architecture and identify gaps to reach the target model 
  • Define and detail priority customer journeys and digital projects
  • Define the high-level digital roadmap for the next three years and the immediate action plan

Value delivered

  • Digital benchmark and competitive analysis in the local and European market
  • Complete digital strategy with elements required for the digital transformation aligned with the organization’s ambition and objectives
  • Three-year digital roadmap and concrete list of projects to be carried out

Did you find this useful?

Thanks for your feedback

If you would like to help improve Deloitte.com further, please complete a 3-minute survey