Define Digital transformation Program

Business Issue

The Bank management reached out to Deloitte for:

• Support in the definition of a digital strategy to be well positioned in the current and future market environment
• Support of the project teams during the implementation and change management

Solution

The definition of the digital strategy included the following elements:

• Digital vision and value proposition 
• Organizational and technology target model
• Roadmap and business case

Project implementation support included the following elements:

• Business requirements definition
• KPI definition
• Support and consult project teams
• Change Management
• UX/CX

Value delivered

• The project resulted in the delivery of a complete digital strategy providing the elements required for a digital transformation
• Ongoing support to project teams for project implementation
• Change Management