Multi-channel strategic vision and distribution plan

Business Issue

In the context of “Domestic Retail Banking”, “Private Banking” and “Corporate Banking”, the Bank wanted to define a strategic vision and multi-channel distribution plan within a 3 to 5 year timeframe.

Solution

Through a methodological approach conducted in collaboration with relevant client teams, the following strategic analyses were performed:

• Vision and positioning of the client for the next 3 to 5 years per business line
• External analysis / benchmarking / best practices collection of the multichannel distribution aspects in Europe 
• External analysis / benchmarking / best practices collection of the multichannel distribution aspects in Luxembourg 
• Macro-economic analysis of the Luxembourg market and « Grande Région »

Deloitte further supported the client in the following aspects / working streams:

• Internal analysis of the multi-channel distribution aspects 
• Definition of the multi-channel strategic distribution plan

Value delivered

• Defined vision and positioning for the client for the next 3 to 5 years
• Positioning against selected European and Luxembourg players 
• Internal impact assessment of the multi-channel distribution strategy