Automated financial advice in South Africa

Article

Automated financial advice in South Africa

Executive Summary

Cognitive technologies used in the automation of business processes, for gaining insights through data analysis, and in engaging with customers and employees are starting to demonstrate real and significant business value in the financial services industry. These emerging technologies are shaping the way financial services are bought, sold, and consumed. They have not only allowed financial services providers (FSPs) to tap into new markets and offer new products but also to reduce the cost of service provision, respond more swiftly to regulatory changes, increase speed to market, and ultimately improve customer experiences.

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Performance magazine issue 26, May 2018

Performance is a triannual digest, dedicated to investment management professionals, which brings you the latest articles, news and market developments from Deloitte’s professionals and clients.

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