Distribution strategy & Channel management

Services

Distribution strategy & Channel management

Clients are getting more and more mobile and are expecting mobile services to be able to bank everywhere and everywhen. We offer a range of services specifically designed to retain your current client base, acquire new customers and build an efficient distribution model.

Your challenge

Clients are moving from a ‘single channel’ usage to a ‘multi-channel model’ and expecting a high level quality and integration between those.

Clients are considering more and more opinions from others. How to integrate a social media strategy into my channel strategy?

Increasing local and global competition on services offered on innovative channels. As a consequence, need to review some current channels to define new positioning and / or new required functionalities (ie. Branches, E-Banking, Mobile Banking, etc.)

Pressure on resources and efficiency objectives. How to build a distribution model focusing internal resources on added-value tasks and pushing low-value added transactions to self-service channels? 

English

Our solution

We offer a full or “pick and choose” range of services specifically designed to retain your current client base, acquire new customers and build an efficient distribution model:

  • Multi-channel strategy definition
  • Channel positioning with the other channels
  • Channel benchmarking and target positioning
  • Business case analysis and documentation
  • Channel functional and technical design
  • Channel implementation

Our product can focus on a particular channel, i.e. online banking, mobile banking on tablets, e-reputation etc.

Our solutions offering for distribution strategy & channel management

Contacts

Basil Sommerfeld

Basil Sommerfeld

Partner | Operations & Human Capital Leader

Basil is a partner within the advisory and consulting department and is specialised in the financial services industry, providing consulting and advisory services to clients in retail and private bank... More