Distribution strategy & Channel management

Your challenge

Clients are moving from a ‘single channel’ usage to a ‘multi-channel model’ and expecting a high level quality and integration between those.

Clients are considering more and more opinions from others. How to integrate a social media strategy into my channel strategy?

Increasing local and global competition on services offered on innovative channels. As a consequence, need to review some current channels to define new positioning and / or new required functionalities (ie. Branches, E-Banking, Mobile Banking, etc.)

Pressure on resources and efficiency objectives. How to build a distribution model focusing internal resources on added-value tasks and pushing low-value added transactions to self-service channels? 

Our solution

We offer a full or “pick and choose” range of services specifically designed to retain your current client base, acquire new customers and build an efficient distribution model:

• Multi-channel strategy definition
• Channel positioning with the other channels
• Channel benchmarking and target positioning
• Business case analysis and documentation
• Channel functional and technical design
• Channel implementation

Our product can focus on a particular channel, i.e. online banking, mobile banking on tablets, e-reputation etc.