How our new AI car damage recognition application can make an impact on the automotive industry


How our new AI car damage recognition application can make an impact on the automotive industry

Deloitte Luxembourg has launched a trained deep learning model that can accurately recognize car damage.

Our solution brings competitive advantage across the automotive industry

The solution benefits insurers by transforming the claim value chain. It can speed up time-consuming claim settlements and creates a better customer experience, while also increasing efficiency. The possibility to add fraud detection to the model would allow additional checks and verification of the image uploaded with the claim declaration and the repair quotes collected. Furthermore, our AI engine evaluates car damage and estimates the associated repair costs within a few seconds when connected to a repair cost database.

This could be of value for repair shops and car resellers or other intermediaries, where the model output could facilitate informed decision-making, accurate pricing and more efficient staff planning. As a flexible solution that is not vehicle brand specific, our solution is attractive for different car manufacturers and other large automotive companies.

Our AI detection is set up to recognise car parts based on the standard vehicle inspection template and can therefore accelerate mandatory vehicle inspection. Training the model to detect damage on a more detailed level is in the pipeline. Furthermore, our damage detection model can add value to car rental agencies who can track damage before and after a lease by sending images of the vehicle through the model to compare output before and after the rental. This can lead to higher client satisfaction and improved fleet management. The damage detection algorithm increases overall damage assessment accuracy as it relies on constant evaluation by our algorithm, which eliminates human bias.

Discover the AI car damage recognition application

What differentiates our AI damage recognition on the market?

Built in scalability and compatibility

Our model is also compatible and can integrate with the company’s existing applications. We have developed an app to display the functionalities and connectivity of the model. The app is fully cloud-hosted, yielding scalability and on-demand service, without any requirement of the internal infrastructure or maintenance cost. The solution is easy to integrate into another ecosystem due to the app’s modular structure. As the app has an Amazon Cognito user authentication module, it can easily embed into a client relation management (CRM) servicing module, thereby linking detailed information to the assessment. However, even without such a CRM system a connection to Amazon Cognito can be set up to gain the benefits of our solution.

Our model is transparent by design

We disclose all information on the training data at different stages together with generated statistics throughout the training phase. This information openness of both model inputs and outputs makes the model completely auditable. The model is not a black box solution. Furthermore, our solution is not using or processing personal data. The standard vehicle inspection template forms the basis of the solution and it is aligned with the EU framework for claim declaration ensuring best practice incorporation.

Flexible to fit your needs

As a cloud-hosted solution complimented by transfer learning, this solution works without massive computational resources and a large training dataset. It also creates the possibility to recognize other types of vehicles, such as trucks or motorbikes, and reduces the amount of images and labelling effort typically associated with image recognition. This model convergence allows flexibility to offer a solution fit for your specific needs, without additional time and investment costs.

Process optimisation

Our AI damage recognition model will optimise processes across the insurance value chain. The declaration process, the analysis of damage and the process of compensation can be made more efficient through AI automation. The automotive player has the power over how much control they give to our model, by manually adjusting their level of confidence during the review to trigger human intervention. Colour-annotated images and the official accident declaration form, in the case on an insurance claim, is also included in the output.

Some additional components

Additional components such as multi-factor fraud detection and premium-driven repair cost and time are available in combination with the current solution. Multi-factor fraud detection can save insurers the time and cost associated with investigating fraudulent claims, while the premium-driven repair cost and time solutions allow for flexible servicing to a range of customers depending on their preferences. The connection to such a database has been set up and tested and the model can therefore easily be linked to the clients cost database to include this functionality.

These key differentiators will set you apart from your competitors if you integrate our image recognition solution into your daily value chain.

Learn how our app works with a real life use case

Car accidents can cause emotional stress and property damage. A lot of time goes into filing accident claims and paperwork following an already traumatic experience.

This is how instant car damage recognition can make your life easier.

Following an accident, a person can upload photos of the damaged vehicle on the app.

Our AI model detects the damaged car parts and the damage degree within seconds. The app can be linked to a repair database to report accident related information seamlessly to a list of qualified vendors.

From this information, a variety of garages or repair shops report estimated repair costs and repair time directly to the app.

This enables both individuals and the insurers quick and direct access to quotes. Insurers does not only benefit from garage selection, fraud detection and shorter claim processing time but also will from increased customer satisfaction by instant information and an accelerated process.

Are you interested to learn more? Please contact us to arrange a live demo.

Best use of AI & Data Award

Deloitte’s AI Institute has developed relevant products within the field of Visual Intelligence. Its Visual Intelligence solutions are based on advanced AI techniques with underlying Neural Networks. Providers can connect with fully trained AI models through an API connection. This prize is a major achievement for our AI Institute team who is delivering actionable artificial intelligence applications on a daily basis.

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