How will new ways of working result in an impactful audit experience? has been saved
How will new ways of working result in an impactful audit experience?
At Deloitte Audit & Assurance, we are very aware that our professionals play a key part in enhancing our clients’ audit experience. As the world of work is changing, we are committed to rethinking the workplace, enabling our people to embrace flexible and collaborative ways of working to facilitate an insightful and meaningful audit experience.
Using innovative tools like D.Connect allows documents to be securely shared online and displays a dashboard of all pending information requests. It creates a two-way dialogue between the Deloitte team and the client to effectively manage engagement coordination.
However, using advanced tools is only part of the story. New ways of working also mean implementing a shift in our management mindset and granting greater responsibility to our audit teams. While our people already enjoy a considerable amount of autonomy, we wanted to increase our focus on targets and results.
As an example, many of our audit teams have implemented Kanban boards and daily stand-up meetings.
Kanban is Japanese for “sign,” “card,” or “billboard”, and refers to the method of representing a project’s status on a board. This method is very useful to the audit process, as it allows the rapid monitoring of tasks and the measuring of overall progress.
Throughout a project’s lifecycle, the audit team can face blockers on their side (i.e., coaching requirements, a momentarily unavailable tool, etc.) or the client’s side (i.e., team member unavailability, missing client information, etc.). The Kanban helps to identify these bottlenecks at an early stage, providing the audit and client teams more time to work together and decide on remediation actions. Priorities can be shifted to adapt to new needs that arise, and any consequences can be discussed transparently.
Daily stand-up meeting
In addition to the Kanban, several audit teams have implemented daily stand-up meetings.
This has been critical to building team cohesion and confidence, especially during this period of enforced home working when team members can feel isolated or struggle to ask for help. These daily stand-up meetings offer team members a consistent opportunity to meet virtually (or physically when possible) and share their needs and knowledge. Furthermore, by discussing everyone’s progress, management can better coordinate activities and take decisions to improve the audit experience.
The migration to new ways of working is not just about changes in technology. It represents fundamental changes with many implications: human, social, technological and practical.
Reach out to your Deloitte audit team and ask about new ways of working to get inspired!