Are consumers already living the future of health?

Deloitte Insights

Are consumers already living the future of health?

Key trends in agency, virtual health, remote monitoring, and data-sharing

Pandemic-accelerated trends in consumer behavior have the potential to transform various aspects of the health care system. How can organizations meet consumers’ changing needs and move toward the future of health?

Executive summary

The COVID-19 pandemic has turned the health care system upside down and challenged consumers’ sense of well-being. In many ways consumers are taking charge of their health more than ever before. They are learning about their health risks, communicating with their doctors in new and different ways, and changing their attitudes about data privacy. Each of these factors has a significant influence on how consumers are feeling and interacting with the health system. Going forward, how will these events and factors change consumer behavior? Are we more or less likely to see empowered health care consumers?

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Authors:

David Betts
United States

Leslie Korenda
United States

Shane Giuliani
United States

 

Deloitte Insights

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